@inproceedings{valizadeh-parde-2022-ai,
    title = "The {AI} Doctor Is In: A Survey of Task-Oriented Dialogue Systems for Healthcare Applications",
    author = "Valizadeh, Mina  and
      Parde, Natalie",
    editor = "Muresan, Smaranda  and
      Nakov, Preslav  and
      Villavicencio, Aline",
    booktitle = "Proceedings of the 60th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)",
    month = may,
    year = "2022",
    address = "Dublin, Ireland",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2022.acl-long.458/",
    doi = "10.18653/v1/2022.acl-long.458",
    pages = "6638--6660",
    abstract = "Task-oriented dialogue systems are increasingly prevalent in healthcare settings, and have been characterized by a diverse range of architectures and objectives. Although these systems have been surveyed in the medical community from a non-technical perspective, a systematic review from a rigorous computational perspective has to date remained noticeably absent. As a result, many important implementation details of healthcare-oriented dialogue systems remain limited or underspecified, slowing the pace of innovation in this area. To fill this gap, we investigated an initial pool of 4070 papers from well-known computer science, natural language processing, and artificial intelligence venues, identifying 70 papers discussing the system-level implementation of task-oriented dialogue systems for healthcare applications. We conducted a comprehensive technical review of these papers, and present our key findings including identified gaps and corresponding recommendations."
}