@inproceedings{wang-etal-2021-cs,
    title = "{CS}-{BERT}: a pretrained model for customer service dialogues",
    author = "Wang, Peiyao  and
      Fang, Joyce  and
      Reinspach, Julia",
    editor = "Papangelis, Alexandros  and
      Budzianowski, Pawe{\l}  and
      Liu, Bing  and
      Nouri, Elnaz  and
      Rastogi, Abhinav  and
      Chen, Yun-Nung",
    booktitle = "Proceedings of the 3rd Workshop on Natural Language Processing for Conversational AI",
    month = nov,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2021.nlp4convai-1.13/",
    doi = "10.18653/v1/2021.nlp4convai-1.13",
    pages = "130--142"
}