@inproceedings{liu-etal-2021-role,
    title = "A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis",
    author = "Liu, Jiawei  and
      Song, Kaisong  and
      Kang, Yangyang  and
      He, Guoxiu  and
      Jiang, Zhuoren  and
      Sun, Changlong  and
      Lu, Wei  and
      Liu, Xiaozhong",
    editor = "Moens, Marie-Francine  and
      Huang, Xuanjing  and
      Specia, Lucia  and
      Yih, Scott Wen-tau",
    booktitle = "Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing",
    month = nov,
    year = "2021",
    address = "Online and Punta Cana, Dominican Republic",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2021.emnlp-main.767/",
    doi = "10.18653/v1/2021.emnlp-main.767",
    pages = "9731--9741"
}