@inproceedings{k-roy-2021-calling,
    title = "``Are you calling for the vaporizer you ordered?'' Combining Search and Prediction to Identify Orders in Contact Centers",
    author = "K, Abinaya  and
      Roy, Shourya",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2021.ecnlp-1.8/",
    doi = "10.18653/v1/2021.ecnlp-1.8",
    pages = "58--69"
}