@inproceedings{liang-etal-2021-turn,
    title = "Turn-Level User Satisfaction Estimation in {E}-commerce Customer Service",
    author = "Liang, Runze  and
      Takanobu, Ryuichi  and
      Li, Feng-Lin  and
      Zhang, Ji  and
      Chen, Haiqing  and
      Huang, Minlie",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2021.ecnlp-1.4/",
    doi = "10.18653/v1/2021.ecnlp-1.4",
    pages = "26--32"
}