@inproceedings{yamaguchi-etal-2021-dialogue,
    title = "Dialogue Act-based Breakdown Detection in Negotiation Dialogues",
    author = "Yamaguchi, Atsuki  and
      Iwasa, Kosui  and
      Fujita, Katsuhide",
    editor = "Merlo, Paola  and
      Tiedemann, Jorg  and
      Tsarfaty, Reut",
    booktitle = "Proceedings of the 16th Conference of the European Chapter of the Association for Computational Linguistics: Main Volume",
    month = apr,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2021.eacl-main.63/",
    doi = "10.18653/v1/2021.eacl-main.63",
    pages = "745--757",
    abstract = "Thanks to the success of goal-oriented negotiation dialogue systems, studies of negotiation dialogue have gained momentum in terms of both human-human negotiation support and dialogue systems. However, the field suffers from a paucity of available negotiation corpora, which hinders further development and makes it difficult to test new methodologies in novel negotiation settings. Here, we share a human-human negotiation dialogue dataset in a job interview scenario that features increased complexities in terms of the number of possible solutions and a utility function. We test the proposed corpus using a breakdown detection task for human-human negotiation support. We also introduce a dialogue act-based breakdown detection method, focusing on dialogue flow that is applicable to various corpora. Our results show that our proposed method features comparable detection performance to text-based approaches in existing corpora and better results in the proposed dataset."
}