@inproceedings{madeira-etal-2020-framework,
    title = "A Framework to Assist Chat Operators of Mental Healthcare Services",
    author = "Madeira, Thiago  and
      Bernardino, Heder  and
      Francisco De Souza, Jairo  and
      Gomide, Henrique  and
      Munck Machado, Nath{\'a}lia  and
      Marcos Pinheiro da Silva, Bruno  and
      Vieira Pereira Pacelli, Alexandre",
    editor = "Park, Eunjeong L.  and
      Hagiwara, Masato  and
      Milajevs, Dmitrijs  and
      Liu, Nelson F.  and
      Chauhan, Geeticka  and
      Tan, Liling",
    booktitle = "Proceedings of Second Workshop for NLP Open Source Software (NLP-OSS)",
    month = nov,
    year = "2020",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2020.nlposs-1.1/",
    doi = "10.18653/v1/2020.nlposs-1.1",
    pages = "1--7"
}