@inproceedings{de-mazancourt-etal-2016-un,
    title = "Un analyseur de conversations pour la relation client (Parsing email and chat conversations for customer support softwares)",
    author = {de Mazancourt, Hugues  and
      Recourc{\'e}, Ga{\"e}lle  and
      Salim, Soufian},
    editor = "Danlos, Laurence  and
      Hamon, Thierry",
    booktitle = "Actes de la conf{\'e}rence conjointe JEP-TALN-RECITAL 2016. volume 5 : D{\'e}monstrations",
    month = "7",
    year = "2016",
    address = "Paris, France",
    publisher = "AFCP - ATALA",
    url = "https://preview.aclanthology.org/fix-sig-urls/2016.jeptalnrecital-demo.2/",
    pages = "3--5",
    language = "fra"
}