@inproceedings{magnusson-murray-1987-served,
    title = "Are you being served? User friendliness of {CAT} systems",
    author = "Magnusson Murray, Ulla",
    editor = "Picken, Catriona",
    booktitle = "Proceedings of Translating and the Computer 9: Potential and practice",
    month = nov # " 12-13",
    year = "1987",
    address = "London, UK",
    publisher = "Aslib",
    url = "https://preview.aclanthology.org/fix-sig-urls/1987.tc-1.7/"
}