Out-of-domain (OOD) intent detection aims to examine whether the user’s query falls outside the predefined domain of the system, which is crucial for the proper functioning of task-oriented dialogue (TOD) systems. Previous methods address it by fine-tuning discriminative models. Recently, some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, but it is still unclear for their ability on OOD detection task.This paper conducts a comprehensive evaluation of LLMs under various experimental settings, and then outline the strengths and weaknesses of LLMs. We find that LLMs exhibit strong zero-shot and few-shot capabilities, but is still at a disadvantage compared to models fine-tuned with full resource. More deeply, through a series of additional analysis experiments, we discuss and summarize the challenges faced by LLMs and provide guidance for future work including injecting domain knowledge, strengthening knowledge transfer from IND(In-domain) to OOD, and understanding long instructions.

Pre-training and fine-tuning framework has become the standard training paradigm for NLP tasks and is also widely used in industrial-level applications. However, there are still a limitation with this paradigm: simply fine-tuning with task-specific objectives tends to converge to local minima, resulting in a sub-optimal performance. In this paper, we first propose a new paradigm: knowledge rekindle, which aims to re-incorporate the fine-tuned expert model into the training cycle and break through the performance upper bounds of experts without introducing additional annotated data. Then we further propose a unified expert-guided pre-training (UEGP) framework for knowledge rekindle. Specifically, we reuse fine-tuned expert models for various downstream tasks as knowledge sources and inject task-specific prior knowledge to pre-trained language models (PLMs) by means of knowledge distillation. In this process, we perform multi-task learning with knowledge distillation and masked language modeling (MLM) objectives. We also further explored whether mixture-of-expert guided pre-training (MoEGP) can further enhance the effect of knowledge rekindle. Experiments and analysis on eight datasets in GLUE benchmark and a industrial-level search re-ranking dataset show the effectiveness of our method.

Value type of the slots can provide lots of useful information for DST tasks. However, it has been ignored in most previous works. In this paper, we propose a new framework for DST task based on these value types. Firstly, we extract the type of token from each turn. Specifically, we divide the slots in the dataset into 9 categories according to the type of slot value, and then train a Ner model to extract the corresponding type-entity from each turn of conversation according to the token. Secondly, we improve the attention mode which is integrated into value type information between the slot and the conversation history to help each slot pay more attention to the turns that contain the same value type. Meanwhile, we introduce a sampling strategy to integrate these types into the attention formula, which decrease the error of Ner model. Finally, we conduct a comprehensive experiment on two multi-domain task-oriented conversation datasets, MultiWOZ 2.1 and MultiWOZ 2.4. The ablation experimental results show that our method is effective on both datasets, which verify the necessity of considering the type of slot value.

Detecting out-of-domain (OOD) intents from user queries is essential for a task-oriented dialogue system. Previous OOD detection studies generally work on the assumption that plenty of labeled IND intents exist. In this paper, we focus on a more practical few-shot OOD setting where there are only a few labeled IND data and massive unlabeled mixed data that may belong to IND or OOD. The new scenario carries two key challenges: learning discriminative representations using limited IND data and leveraging unlabeled mixed data. Therefore, we propose an adaptive prototypical pseudo-labeling(APP) method for few-shot OOD detection, including a prototypical OOD detection framework (ProtoOOD) to facilitate low-resourceOOD detection using limited IND data, and an adaptive pseudo-labeling method to produce high-quality pseudo OOD and IND labels. Extensive experiments and analysis demonstrate the effectiveness of our method for few-shot OOD detection.

In a practical dialogue system, users may input out-of-domain (OOD) queries. The Generalized Intent Discovery (GID) task aims to discover OOD intents from OOD queries and extend them to the in-domain (IND) classifier. However, GID only considers one stage of OOD learning, and needs to utilize the data in all previous stages for joint training, which limits its wide application in reality. In this paper, we introduce a new task, Continual Generalized Intent Discovery (CGID), which aims to continuously and automatically discover OOD intents from dynamic OOD data streams and then incrementally add them to the classifier with almost no previous data, thus moving towards dynamic intent recognition in an open world. Next, we propose a method called Prototype-guided Learning with Replay and Distillation (PLRD) for CGID, which bootstraps new intent discovery through class prototypes and balances new and old intents through data replay and feature distillation. Finally, we conduct detailed experiments and analysis to verify the effectiveness of PLRD and understand the key challenges of CGID for future research.

Generalized intent discovery aims to extend a closed-set in-domain intent classifier to an open-world intent set including in-domain and out-of-domain intents. The key challenges lie in pseudo label disambiguation and representation learning. Previous methods suffer from a coupling of pseudo label disambiguation and representation learning, that is, the reliability of pseudo labels relies on representation learning, and representation learning is restricted by pseudo labels in turn. In this paper, we propose a decoupled prototype learning framework (DPL) to decouple pseudo label disambiguation and representation learning. Specifically, we firstly introduce prototypical contrastive representation learning (PCL) to get discriminative representations. And then we adopt a prototype-based label disambiguation method (PLD) to obtain pseudo labels. We theoretically prove that PCL and PLD work in a collaborative fashion and facilitate pseudo label disambiguation. Experiments and analysis on three benchmark datasets show the effectiveness of our method.

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies has been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

Discovering Out-of-Domain(OOD) intents is essential for developing new skills in a task-oriented dialogue system. The key challenge is how to transfer prior IND knowledge to OOD clustering. Different from existing work based on shared intent representation, we propose a novel disentangled knowledge transfer method via a unified multi-head contrastive learning framework. We aim to bridge the gap between IND pre-training and OOD clustering. Experiments and analysis on two benchmark datasets show the effectiveness of our method.

Detecting Out-of-Domain (OOD) or unknown intents from user queries is essential in a taskoriented dialog system. Traditional softmaxbased confidence scores are susceptible to the overconfidence issue. In this paper, we propose a simple but strong energy-based score function to detect OOD where the energy scores of OOD samples are higher than IND samples. Further, given a small set of labeled OOD samples, we introduce an energy-based margin objective for supervised OOD detection to explicitly distinguish OOD samples from INDs. Comprehensive experiments and analysis prove our method helps disentangle confidence score distributions of IND and OOD data.

Discovering out-of-domain (OOD) intent is important for developing new skills in task-oriented dialogue systems. The key challenges lie in how to transfer prior in-domain (IND) knowledge to OOD clustering, as well as jointly learn OOD representations and cluster assignments. Previous methods suffer from in-domain overfitting problem, and there is a natural gap between representation learning and clustering objectives. In this paper, we propose a unified K-nearest neighbor contrastive learning framework to discover OOD intents. Specifically, for IND pre-training stage, we propose a KCL objective to learn inter-class discriminative features, while maintaining intra-class diversity, which alleviates the in-domain overfitting problem. For OOD clustering stage, we propose a KCC method to form compact clusters by mining true hard negative samples, which bridges the gap between clustering and representation learning. Extensive experiments on three benchmark datasets show that our method achieves substantial improvements over the state-of-the-art methods.

Collecting dialogue data with domain-slot-value labels for dialogue state tracking (DST) could be a costly process. In this paper, we propose a novel framework based on domain-slot related description to tackle the challenge of few-shot cross-domain DST. Specifically, we design an extraction module to extract domain-slot related verbs and nouns in the dialogue. Then, we integrates them into the description, which aims to prompt the model to identify the slot information. Furthermore, we introduce a random sampling strategy to improve the domain generalization ability of the model. We utilize a pre-trained model to encode contexts and description and generates answers with an auto-regressive manner. Experimental results show that our approaches substantially outperform the existing few-shot DST methods on MultiWOZ and gain strong improvements on the slot accuracy comparing to existing slot description methods.

Detecting out-of-domain (OOD) intents from user queries is essential for avoiding wrong operations in task-oriented dialogue systems. The key challenge is how to distinguish in-domain (IND) and OOD intents. Previous methods ignore the alignment between representation learning and scoring function, limiting the OOD detection performance. In this paper, we propose a unified neighborhood learning framework (UniNL) to detect OOD intents. Specifically, we design a KNCL objective for representation learning, and introduce a KNN-based scoring function for OOD detection. We aim to align representation learning with scoring function. Experiments and analysis on two benchmark datasets show the effectiveness of our method.

Out-of-Domain (OOD) detection is a key component in a task-oriented dialog system, which aims to identify whether a query falls outside the predefined supported intent set. Previous softmax-based detection algorithms are proved to be overconfident for OOD samples. In this paper, we analyze overconfident OOD comes from distribution uncertainty due to the mismatch between the training and test distributions, which makes the model can’t confidently make predictions thus probably causes abnormal softmax scores. We propose a Bayesian OOD detection framework to calibrate distribution uncertainty using Monte-Carlo Dropout. Our method is flexible and easily pluggable to existing softmax-based baselines and gains 33.33% OOD F1 improvements with increasing only 0.41% inference time compared to MSP. Further analyses show the effectiveness of Bayesian learning for OOD detection.

Traditional intent classification models are based on a pre-defined intent set and only recognize limited in-domain (IND) intent classes. But users may input out-of-domain (OOD) queries in a practical dialogue system. Such OOD queries can provide directions for future improvement. In this paper, we define a new task, Generalized Intent Discovery (GID), which aims to extend an IND intent classifier to an open-world intent set including IND and OOD intents. We hope to simultaneously classify a set of labeled IND intent classes while discovering and recognizing new unlabeled OOD types incrementally. We construct three public datasets for different application scenarios and propose two kinds of frameworks, pipeline-based and end-to-end for future work. Further, we conduct exhaustive experiments and qualitative analysis to comprehend key challenges and provide new guidance for future GID research.