Interpretability tools that offer explanations in the form of a dialogue have demonstrated their efficacy in enhancing users’ understanding (Slack et al., 2023; Shen et al., 2023), as one-off explanations may fall short in providing sufficient information to the user. Current solutions for dialogue-based explanations, however, often require external tools and modules and are not easily transferable to tasks they were not designed for. With LLMCheckup, we present an easily accessible tool that allows users to chat with any state-of-the-art large language model (LLM) about its behavior. We enable LLMs to generate explanations and perform user intent recognition without fine-tuning, by connecting them with a broad spectrum of Explainable AI (XAI) methods, including white-box explainability tools such as feature attributions, and self-explanations (e.g., for rationale generation). LLM-based (self-)explanations are presented as an interactive dialogue that supports follow-up questions and generates suggestions. LLMCheckup provides tutorials for operations available in the system, catering to individuals with varying levels of expertise in XAI and supporting multiple input modalities. We introduce a new parsing strategy that substantially enhances the user intent recognition accuracy of the LLM. Finally, we showcase LLMCheckup for the tasks of fact checking and commonsense question answering. Our code repository: https://github.com/DFKI-NLP/LLMCheckup

While recently developed NLP explainability methods let us open the black box in various ways (Madsen et al., 2022), a missing ingredient in this endeavor is an interactive tool offering a conversational interface. Such a dialogue system can help users explore datasets and models with explanations in a contextualized manner, e.g. via clarification or follow-up questions, and through a natural language interface. We adapt the conversational explanation framework TalkToModel (Slack et al., 2022) to the NLP domain, add new NLP-specific operations such as free-text rationalization, and illustrate its generalizability on three NLP tasks (dialogue act classification, question answering, hate speech detection). To recognize user queries for explanations, we evaluate fine-tuned and few-shot prompting models and implement a novel adapter-based approach. We then conduct two user studies on (1) the perceived correctness and helpfulness of the dialogues, and (2) the simulatability, i.e. how objectively helpful dialogical explanations are for humans in figuring out the model’s predicted label when it’s not shown. We found rationalization and feature attribution were helpful in explaining the model behavior. Moreover, users could more reliably predict the model outcome based on an explanation dialogue rather than one-off explanations.

Saliency maps can explain a neural model’s predictions by identifying important input features. They are difficult to interpret for laypeople, especially for instances with many features. In order to make them more accessible, we formalize the underexplored task of translating saliency maps into natural language and compare methods that address two key challenges of this approach – what and how to verbalize. In both automatic and human evaluation setups, using token-level attributions from text classification tasks, we compare two novel methods (search-based and instruction-based verbalizations) against conventional feature importance representations (heatmap visualizations and extractive rationales), measuring simulatability, faithfulness, helpfulness and ease of understanding. Instructing GPT-3.5 to generate saliency map verbalizations yields plausible explanations which include associations, abstractive summarization and commonsense reasoning, achieving by far the highest human ratings, but they are not faithfully capturing numeric information and are inconsistent in their interpretation of the task. In comparison, our search-based, model-free verbalization approach efficiently completes templated verbalizations, is faithful by design, but falls short in helpfulness and simulatability. Our results suggest that saliency map verbalization makes feature attribution explanations more comprehensible and less cognitively challenging to humans than conventional representations.

Past work in natural language processing interpretability focused mainly on popular classification tasks while largely overlooking generation settings, partly due to a lack of dedicated tools. In this work, we introduce Inseq, a Python library to democratize access to interpretability analyses of sequence generation models. Inseq enables intuitive and optimized extraction of models’ internal information and feature importance scores for popular decoder-only and encoder-decoder Transformers architectures. We showcase its potential by adopting it to highlight gender biases in machine translation models and locate factual knowledge inside GPT-2. Thanks to its extensible interface supporting cutting-edge techniques such as contrastive feature attribution, Inseq can drive future advances in explainable natural language generation, centralizing good practices and enabling fair and reproducible model evaluations.

In recent years, machine learning for clinical decision support has gained more and more attention. In order to introduce such applications into clinical practice, a good performance might be essential, however, the aspect of trust should not be underestimated. For the treating physician using such a system and being (legally) responsible for the decision made, it is particularly important to understand the system’s recommendation. To provide insights into a model’s decision, various techniques from the field of explainability (XAI) have been proposed whose output is often enough not targeted to the domain experts that want to use the model. To close this gap, in this work, we explore how explanations could possibly look like in future. To this end, this work presents a dataset of textual explanations in context of decision support. Within a reader study, human physicians estimated the likelihood of possible negative patient outcomes in the near future and justified each decision with a few sentences. Using those sentences, we created a novel corpus, annotated with different semantic layers. Moreover, we provide an analysis of how those explanations are constructed, and how they change depending on physician, on the estimated risk and also in comparison to an automatic clinical decision support system with feature importance.

Chatbots are increasingly used to automate operational processes in customer service. However, most chatbots lack adaptation towards their users which may results in an unsatisfactory experience. Since knowing and meeting personal preferences is a key factor for enhancing usability in conversational agents, in this study we analyze an adaptive conversational agent that can automatically adjust according to a user’s personality type carefully excerpted from the Myers-Briggs type indicators. An experiment including 300 crowd workers examined how typifications like extroversion/introversion and thinking/feeling can be assessed and designed for a conversational agent in a job recommender domain. Our results validate the proposed design choices, and experiments on a user-matched personality typification, following the so-called law of attraction rule, show a significant positive influence on a range of selected usability criteria such as overall satisfaction, naturalness, promoter score, trust and appropriateness of the conversation.

In the language domain, as in other domains, neural explainability takes an ever more important role, with feature attribution methods on the forefront. Many such methods require considerable computational resources and expert knowledge about implementation details and parameter choices. To facilitate research, we present Thermostat which consists of a large collection of model explanations and accompanying analysis tools. Thermostat allows easy access to over 200k explanations for the decisions of prominent state-of-the-art models spanning across different NLP tasks, generated with multiple explainers. The dataset took over 10k GPU hours (> one year) to compile; compute time that the community now saves. The accompanying software tools allow to analyse explanations instance-wise but also accumulatively on corpus level. Users can investigate and compare models, datasets and explainers without the need to orchestrate implementation details. Thermostat is fully open source, democratizes explainability research in the language domain, circumvents redundant computations and increases comparability and replicability.

Europe is a multilingual society, in which dozens of languages are spoken. The only option to enable and to benefit from multilingualism is through Language Technologies (LT), i.e., Natural Language Processing and Speech Technologies. We describe the European Language Grid (ELG), which is targeted to evolve into the primary platform and marketplace for LT in Europe by providing one umbrella platform for the European LT landscape, including research and industry, enabling all stakeholders to upload, share and distribute their services, products and resources. At the end of our EU project, which will establish a legal entity in 2022, the ELG will provide access to approx. 1300 services for all European languages as well as thousands of data sets.

Amid a discussion about Green AI in which we see explainability neglected, we explore the possibility to efficiently approximate computationally expensive explainers. To this end, we propose feature attribution modelling with Empirical Explainers. Empirical Explainers learn from data to predict the attribution maps of expensive explainers. We train and test Empirical Explainers in the language domain and find that they model their expensive counterparts surprisingly well, at a fraction of the cost. They could thus mitigate the computational burden of neural explanations significantly, in applications that tolerate an approximation error.

We apply the modular dialog system framework to combine open-domain question answering with a task-oriented dialog system. This meta dialog system can answer questions from Wikipedia and at the same time act as a personal assistant. The aim of this system is to combine the strength of an open-domain question answering system with the conversational power of task-oriented dialog systems. After explaining the technical details of the system, we combined a new dataset out of standard datasets to evaluate the system. We further introduce an evaluation method for this system. Using this method, we compare the performance of the non-modular system with the performance of the modular system and show that the modular dialog system framework is very suitable for this combination of conversational agents and that the performance of each agent decreases only marginally through the modular setting.

With regard to the wider area of AI/LT platform interoperability, we concentrate on two core aspects: (1) cross-platform search and discovery of resources and services; (2) composition of cross-platform service workflows. We devise five different levels (of increasing complexity) of platform interoperability that we suggest to implement in a wider federation of AI/LT platforms. We illustrate the approach using the five emerging AI/LT platforms AI4EU, ELG, Lynx, QURATOR and SPEAKER.