Due to the lack of human resources for mental health support, there is an increasing demand for employing conversational agents for support. Recent work has demonstrated the effectiveness of dialogue models in providing emotional support. As previous studies have demonstrated that seekers’ persona is an important factor for effective support, we investigate whether there are benefits to modeling such information in dialogue models for support. In this paper, our empirical analysis verifies that persona has an important impact on emotional support. Therefore, we propose a framework for dynamically inferring and modeling seekers’ persona. We first train a model for inferring the seeker’s persona from the conversation history. Accordingly, we propose PAL, a model that leverages persona information and, in conjunction with our strategy-based controllable generation method, provides personalized emotional support. Automatic and manual evaluations demonstrate that PAL achieves state-of-the-art results, outperforming the baselines on the studied benchmark. Our code and data are publicly available at https://github.com/chengjl19/PAL.

Safety detection has been an increasingly important topic in recent years and it has become even more necessary to develop reliable safety detection systems with the rapid development of large language models. However, currently available safety detection systems have limitations in terms of their versatility and interpretability. In this paper, we first introduce InstructSafety, a safety detection framework that unifies 7 common sub-tasks for safety detection. These tasks are unified into a similar form through different instructions. We then conduct a comprehensive survey of existing safety detection datasets and process 39 human-annotated datasets for instruction tuning. We also construct adversarial samples to enhance the model’s robustness. After fine-tuning Flan-T5 on the collected data, we have developed Safety-Flan-T5, a multidimensional and explainable safety detector. We conduct comprehensive experiments on a variety of datasets and tasks, and demonstrate the strong performance of Safety-Flan-T5 in comparison to supervised baselines and served APIs (Perspective API, ChatGPT and InstructGPT). We will release the processed data, fine-tuned Safety-Flan-T5 and related code for public use.

Dialogue safety problems severely limit the real-world deployment of neural conversational models and have attracted great research interests recently. However, dialogue safety problems remain under-defined and the corresponding dataset is scarce. We propose a taxonomy for dialogue safety specifically designed to capture unsafe behaviors in human-bot dialogue settings, with focuses on context-sensitive unsafety, which is under-explored in prior works. To spur research in this direction, we compile DiaSafety, a dataset with rich context-sensitive unsafe examples. Experiments show that existing safety guarding tools fail severely on our dataset. As a remedy, we train a dialogue safety classifier to provide a strong baseline for context-sensitive dialogue unsafety detection. With our classifier, we perform safety evaluations on popular conversational models and show that existing dialogue systems still exhibit concerning context-sensitive safety problems.

Large pretrained language models can easily produce toxic or biased content, which is prohibitive for practical use. In order to detect such toxic generations, existing methods rely on templates, real-world data extraction, crowdsourcing workers or automatic generation to construct adversarial contexts that are likely to induce toxic generations. However, what type of context is more likely to induce unsafe responses is still under-explored. In this paper, we identify that context toxicity and context category (e.g., profanity, insult, drugs, etc.) are two important factors to cause safety issues in response generation. Hence, we propose a method called reverse generation to construct adversarial contexts conditioned on a given response, with the flexibility to control category, toxicity level and inductivity of the generated contexts. Via reverse generation, we augment the existing BAD dataset and construct a new dataset BAD+ which contains more than 120K diverse and highly inductive contexts in 12 categories. We test three popular pretrained dialogue models (Blender, DialoGPT and Plato2) and find that BAD+ can largely expose their safety problems. Furthermore, we show that BAD+ can greatly enhance the safety of generation, and we reveal the key factors of safety improvement. Our code and dataset is available at https://github.com/thu-coai/Reverse_Generation.