Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital apprehension. Recently, Machine-Human Chatting Handoff (MHCH), predicting chatbot failure and enabling human-algorithm collaboration to enhance chatbot quality, has attracted increasing attention from industry and academia. In this study, we propose a novel model, Role-Selected Sharing Network (RSSN), which integrates both dialogue satisfaction estimation and handoff prediction in one multi-task learning framework. Unlike prior efforts in dialog mining, by utilizing local user satisfaction as a bridge, global satisfaction detector and handoff predictor can effectively exchange critical information. Specifically, we decouple the relation and interaction between the two tasks by the role information after the shared encoder. Extensive experiments on two public datasets demonstrate the effectiveness of our model.

Although the existing Named Entity Recognition (NER) models have achieved promising performance, they suffer from certain drawbacks. The sequence labeling-based NER models do not perform well in recognizing long entities as they focus only on word-level information, while the segment-based NER models which focus on processing segment instead of single word are unable to capture the word-level dependencies within the segment. Moreover, as boundary detection and type prediction may cooperate with each other for the NER task, it is also important for the two sub-tasks to mutually reinforce each other by sharing their information. In this paper, we propose a novel Modularized Interaction Network (MIN) model which utilizes both segment-level information and word-level dependencies, and incorporates an interaction mechanism to support information sharing between boundary detection and type prediction to enhance the performance for the NER task. We have conducted extensive experiments based on three NER benchmark datasets. The performance results have shown that the proposed MIN model has outperformed the current state-of-the-art models.

The task of Chinese text spam detection is very challenging due to both glyph and phonetic variations of Chinese characters. This paper proposes a novel framework to jointly model Chinese variational, semantic, and contextualized representations for Chinese text spam detection task. In particular, a Variation Family-enhanced Graph Embedding (VFGE) algorithm is designed based on a Chinese character variation graph. The VFGE can learn both the graph embeddings of the Chinese characters (local) and the latent variation families (global). Furthermore, an enhanced bidirectional language model, with a combination gate function and an aggregation learning function, is proposed to integrate the graph and text information while capturing the sequential information. Extensive experiments have been conducted on both SMS and review datasets, to show the proposed method outperforms a series of state-of-the-art models for Chinese spam detection.