Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items’ semantic information, a language model for dialogue generation, and a recommendation module for ranking relevant items. This combination of multiple components suffers from a cumber-some training process, and leads to semantic misalignment issues between dialogue generation and item recommendation. In this paper, we represent items in natural language and formulate CRS as a natural language processing task. Accordingly, we leverage the power of pre-trained language models to encode items, understand user intent via conversation, perform item recommendation through semantic matching, and generate dialogues. As a unified model, our PECRS (Parameter-Efficient CRS), can be optimized in a single stage, without relying on non-textual metadata such as a knowledge graph. Experiments on two benchmark CRS datasets, ReDial and INSPIRED, demonstrate the effectiveness of PECRS on recommendation and conversation. Our code is available at: https://github.com/Ravoxsg/efficient_unified_crs.

With the evolution of pre-trained language models, current open-domain dialogue systems have achieved great progress in conducting one-session conversations. In contrast, Multi-Session Conversation (MSC), which consists of multiple sessions over a long term with the same user, is under-investigated. In this paper, we propose History-Aware Hierarchical Transformer (HAHT) for multi-session open-domain dialogue. HAHT maintains a long-term memory of history conversations and utilizes history information to understand current conversation context and generate well-informed and context-relevant responses. Specifically, HAHT first encodes history conversation sessions hierarchically into a history memory. Then, HAHT leverages historical information to facilitate the understanding of the current conversation context by encoding the history memory together with the current context with attention-based mechanisms. Finally, to explicitly utilize historical information, HAHT uses a history-aware response generator that switches between a generic vocabulary and a history-aware vocabulary. Experimental results on a large-scale MSC dataset suggest that the proposed HAHT model consistently outperforms baseline models. Human evaluation results support that HAHT generates more human-like, context-relevant, and history-relevant responses than baseline models.

Conversational Recommendation Systems recommend items through language based interactions with users. In order to generate naturalistic conversations and effectively utilize knowledge graphs (KGs) containing background information, we propose a novel Bag-of-Entities loss, which encourages the generated utterances to mention concepts related to the item being recommended, such as the genre or director of a movie. We also propose an alignment loss to further integrate KG entities into the response generation network. Experiments on the large-scale REDIAL dataset demonstrate that the proposed system consistently outperforms state-of-the-art baselines.

Generating informative and appropriate responses is challenging but important for building human-like dialogue systems. Although various knowledge-grounded conversation models have been proposed, these models have limitations in utilizing knowledge that infrequently occurs in the training data, not to mention integrating unseen knowledge into conversation generation. In this paper, we propose an Entity-Agnostic Representation Learning (EARL) method to introduce knowledge graphs to informative conversation generation. Unlike traditional approaches that parameterize the specific representation for each entity, EARL utilizes the context of conversations and the relational structure of knowledge graphs to learn the category representation for entities, which is generalized to incorporating unseen entities in knowledge graphs into conversation generation. Automatic and manual evaluations demonstrate that our model can generate more informative, coherent, and natural responses than baseline models.

Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In addition, our empirical analysis also suggests that persona plays an important role in empathetic conversations. To this end, we propose a new task towards persona-based empathetic conversations and present the first empirical study on the impact of persona on empathetic responding. Specifically, we first present a novel large-scale multi-domain dataset for persona-based empathetic conversations. We then propose CoBERT, an efficient BERT-based response selection model that obtains the state-of-the-art performance on our dataset. Finally, we conduct extensive experiments to investigate the impact of persona on empathetic responding. Notably, our results show that persona improves empathetic responding more when CoBERT is trained on empathetic conversations than non-empathetic ones, establishing an empirical link between persona and empathy in human conversations.