Recent progress in Large Language Models (LLMs) has produced models that exhibit remarkable performance across a variety of NLP tasks. However, it remains unclear whether the existing focus of NLP research accurately captures the genuine requirements of human users. This paper provides a comprehensive analysis of the divergence between academic research in NLP and the needs of real-world NLP applications via a large-scale collection of user-GPT conversations. We analyze a large-scale collection of real user queries to GPT. We compare these queries against existing NLP benchmark tasks and identify a significant gap between the tasks that users frequently request from LLMs and the tasks that are commonly studied in academic research. For example, we find that tasks such as “design” and “planning” are prevalent in user interactions but largely neglected or different from traditional NLP benchmarks. We investigate these overlooked tasks, dissect the practical challenges, and provide insights toward a roadmap to make LLMs better aligned with user needs.

Large language models with instruction-following capabilities open the door to a wider group of users. However, when it comes to information extraction – a classic task in natural language processing – most task-specific systems cannot align well with long-tail ad hoc extraction use cases for non-expert users. To address this, we propose a novel paradigm, termed On-Demand Information Extraction, to fulfill the personalized demands of real-world users. Our task aims to follow the instructions to extract the desired content from the associated text and present it in a structured tabular format. The table headers can either be user-specified or inferred contextually by the model. To facilitate research in this emerging area, we present a benchmark named InstructIE, inclusive of both automatically generated training data, as well as the human-annotated test set. Building on InstructIE, we further develop an On-Demand Information Extractor, ODIE. Comprehensive evaluations on our benchmark reveal that ODIE substantially outperforms the existing open-source models of similar size.

Chemical reactions, as a core entity in the realm of chemistry, hold crucial implications in diverse areas ranging from hands-on laboratory research to advanced computational drug design. Despite a burgeoning interest in employing NLP techniques to extract these reactions, aligning this task with the real-world requirements of chemistry practitioners remains an ongoing challenge. In this paper, we present Reaction Miner, a system specifically designed to interact with raw scientific literature, delivering precise and more informative chemical reactions. Going beyond mere extraction, Reaction Miner integrates a holistic workflow: it accepts PDF files as input, bypassing the need for pre-processing and bolstering user accessibility. Subsequently, a text segmentation module ensures that the refined text encapsulates complete chemical reactions, augmenting the accuracy of extraction. Moreover, Reaction Miner broadens the scope of existing pre-defined reaction roles, including vital attributes previously neglected, thereby offering a more comprehensive depiction of chemical reactions. Evaluations conducted by chemistry domain users highlight the efficacy of each module in our system, demonstrating Reaction Miner as a powerful tool in this field.

Recent abstractive conversation summarization systems generally rely on large-scale datasets with annotated summaries. However, collecting and annotating these conversations can be a time-consuming and labor-intensive task. To address this issue, in this work, we present a sub-structure level compositional data augmentation method, Compo, for generating diverse and high-quality pairs of conversations and summaries. Specifically, Compo first extracts conversation structures like topic splits and action triples as basic units. Then we organize these semantically meaningful conversation snippets compositionally to create new training instances. Additionally, we explore noise-tolerant settings in both self-training and joint-training paradigms to make the most of these augmented samples. Our experiments on benchmark datasets, SAMSum and DialogSum, show that Compo substantially outperforms prior baseline methods by achieving a nearly 10% increase of ROUGE scores with limited data. Code is available at https://github.com/ozyyshr/Compo.

In open-retrieval conversational machine reading (OR-CMR) task, machines are required to do multi-turn question answering given dialogue history and a textual knowledge base. Existing works generally utilize two independent modules to approach this problem’s two successive sub-tasks: first with a hard-label decision making and second with a question generation aided by various entailment reasoning methods. Such usual cascaded modeling is vulnerable to error propagation and prevents the two sub-tasks from being consistently optimized. In this work, we instead model OR-CMR as a unified text-to-text task in a fully end-to-end style. Experiments on the ShARC and OR-ShARC dataset show the effectiveness of our proposed end-to-end framework on both sub-tasks by a large margin, achieving new state-of-the-art results. Further ablation studies support that our framework can generalize to different backbone models.

Structured chemical reaction information plays a vital role for chemists engaged in laboratory work and advanced endeavors such as computer-aided drug design. Despite the importance of extracting structured reactions from scientific literature, data annotation for this purpose is cost-prohibitive due to the significant labor required from domain experts. Consequently, the scarcity of sufficient training data poses an obstacle to the progress of related models in this domain. In this paper, we propose ReactIE, which combines two weakly supervised approaches for pre-training. Our method utilizes frequent patterns within the text as linguistic cues to identify specific characteristics of chemical reactions. Additionally, we adopt synthetic data from patent records as distant supervision to incorporate domain knowledge into the model. Experiments demonstrate that ReactIE achieves substantial improvements and outperforms all existing baselines.

Conversational machine reading (CMR) requires machines to communicate with humans through multi-turn interactions between two salient dialogue states of decision making and question generation processes. In open CMR settings, as the more realistic scenario, the retrieved background knowledge would be noisy, which results in severe challenges in the information transmission. Existing studies commonly train independent or pipeline systems for the two subtasks. However, those methods are trivial by using hard-label decisions to activate question generation, which eventually hinders the model performance. In this work, we propose an effective gating strategy by smoothing the two dialogue states in only one decoder and bridge decision making and question generation to provide a richer dialogue state reference. Experiments on the OR-ShARC dataset show the effectiveness of our method, which achieves new state-of-the-art results.