Dialogue systems can leverage large pre-trained language models and knowledge to generate fluent and informative responses. However, these models are still prone to produce hallucinated responses not supported by the input source, which greatly hinders their application. The heterogeneity between external knowledge and dialogue context challenges representation learning and source integration, which further contributes to unfaithfulness. To handle this challenge and generate more faithful responses, this paper presents RHO (ρ) utilizing the representations of linked entities and relation predicates from a knowledge graph (KG). We propose (1) local knowledge grounding to combine textual embeddings with the corresponding KG embeddings; and (2) global knowledge grounding to equip RHO with multi-hop reasoning abilities via the attention mechanism. In addition, we devise a response re-ranking technique based on walks over KG sub-graphs for better conversational reasoning. Experimental results on OpenDialKG (Moon et al., 2019) show that our approach significantly outperforms state-of-the-art methods on both automatic and human evaluation by a large margin, especially in hallucination reduction (17.54% in FeQA (Durmus et al., 2020)).

In order to offer a customized script tool and inspire professional scriptwriters, we present VScript. It is a controllable pipeline that generates complete scripts, including dialogues and scene descriptions, as well as presents visually using video retrieval. With an interactive interface, our system allows users to select genres and input starting words that control the theme and development of the generated script. We adopt a hierarchical structure, which first generates the plot, then the script and its visual presentation. A novel approach is also introduced to plot-guided dialogue generation by treating it as an inverse dialogue summarization. The experiment results show that our approach outperforms the baselines on both automatic and human evaluations, especially in genre control.

Variational encoder-decoders have achieved well-recognized performance in the dialogue generation task. Existing works simply assume the Gaussian priors of the latent variable, which are incapable of representing complex latent variables effectively. To address the issues, we propose to use the Dirichlet distribution with flexible structures to characterize the latent variables in place of the traditional Gaussian distribution, called Dirichlet Latent Variable Hierarchical Recurrent Encoder-Decoder model (Dir-VHRED). Based on which, we further find that there is redundancy among the dimensions of latent variable, and the lengths and sentence patterns of the responses can be strongly correlated to each dimension of the latent variable. Therefore, controllable responses can be generated through specifying the value of each dimension of the latent variable. Experimental results on benchmarks show that our proposed Dir-VHRED yields substantial improvements on negative log-likelihood, word-embedding-based and human evaluations.