The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on an investigation into the utilization of ChatGPT for CRSs, revealing the inadequacy of the existing evaluation protocol. It might overemphasize the matching with ground-truth items annotated by humans while neglecting the interactive nature of CRSs. To overcome the limitation, we further propose an **i**nteractive **Eva**luation approach based on **L**L**M**s, named **iEvaLM**, which harnesses LLM-based user simulators. Our evaluation approach can simulate various system-user interaction scenarios. Through the experiments on two public CRS datasets, we demonstrate notable improvements compared to the prevailing evaluation protocol. Furthermore, we emphasize the evaluation of explainability, and ChatGPT showcases persuasive explanation generation for its recommendations. Our study contributes to a deeper comprehension of the untapped potential of LLMs for CRSs and provides a more flexible and realistic evaluation approach for future research about LLM-based CRSs.

Pretrained language models (PLMs) encode a large amount of world knowledge. However, as such knowledge is frozen at the time of model training, the models become static and limited by the training data at that time. In order to further improve the capacity of PLMs for knowledge-intensive tasks, we consider augmenting PLMs with the large-scale web using search engine. Unlike previous augmentation sources (e.g., Wikipedia data dump), the web provides broader, more comprehensive and constantly updated information. In this paper, we present a web-augmented PLM – UniWeb, which is trained over 16 knowledge-intensive tasks in a unified text-to-text format. Instead of simply using the retrieved contents from web, our approach has made two major improvements. Firstly, we propose an adaptive search engine assisted learning method that can self-evaluate the confidence level of PLM’s predictions, and adaptively determine when to refer to the web for more data, which can avoid useless or noisy augmentation from web. Secondly, we design a pretraining task, i.e., continual knowledge learning, based on salient spans prediction, to reduce the discrepancy between the encoded and retrieved knowledge. Experiments on a wide range of knowledge-intensive tasks show that our model significantly outperforms previous retrieval-augmented methods.

Nowadays, pretrained language models (PLMs) have dominated the majority of NLP tasks. While, little research has been conducted on systematically evaluating the language abilities of PLMs. In this paper, we present a large-scale empirical study on general language ability evaluation of PLMs (ElitePLM). In our study, we design four evaluation dimensions, memory, comprehension, reasoning, and composition, to measure ten widely-used PLMs within five categories. Our empirical results demonstrate that: (1) PLMs with varying training objectives and strategies are good at different ability tests; (2) fine-tuning PLMs in downstream tasks is usually sensitive to the data size and distribution; (3) PLMs have excellent transferability between similar tasks. Moreover, the prediction results of PLMs in our experiments are released as an open resource for more deep and detailed analysis on the language abilities of PLMs. This paper can guide the future work to select, apply, and design PLMs for specific tasks. We have made all the details of experiments publicly available at https://github.com/RUCAIBox/ElitePLM.