Usability evaluation of 3G multimodal services in Telefónica Móviles España

Juan José Rodríguez Soler, Pedro Concejero Cerezo, Carlos Lázaro Ávila, Daniel Tapias Merino

Abstract
Third generation (3G) services boost mobile multimodal interaction offering users richer communication alternatives for accessing different applications and information services. These 3G services provide more interaction alternatives as well as active learning possibilities than previous technologies but, at the same time, these facts increase the complexity of user interfaces. Therefore, usability in multimodal interfaces has become a key factor in the service design process. In this paper we present the work done to evaluate the usability of automatic video services based on avatars with real potential users of a video-voice mail service. We describe the methodology, the tests carried out and the results and conclusions of the study. This study addresses UMTS/3G problems like the interface model, the voice-image synchronization and the user attention and memory. All the user tests have been carried out using a mobile device to take into account the constraints imposed by the screen size and the presentation and interaction limitations of a current mobile phone.
Anthology ID:
L06-1401
Volume:
Proceedings of the Fifth International Conference on Language Resources and Evaluation (LREC’06)
Month:
May
Year:
2006
Address:
Genoa, Italy
Editors:
Nicoletta Calzolari, Khalid Choukri, Aldo Gangemi, Bente Maegaard, Joseph Mariani, Jan Odijk, Daniel Tapias
Venue:
LREC
SIG:
Publisher:
European Language Resources Association (ELRA)
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Language:
URL:
http://www.lrec-conf.org/proceedings/lrec2006/pdf/647_pdf.pdf
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Cite (ACL):
Juan José Rodríguez Soler, Pedro Concejero Cerezo, Carlos Lázaro Ávila, and Daniel Tapias Merino. 2006. Usability evaluation of 3G multimodal services in Telefónica Móviles España. In Proceedings of the Fifth International Conference on Language Resources and Evaluation (LREC’06), Genoa, Italy. European Language Resources Association (ELRA).
Cite (Informal):
Usability evaluation of 3G multimodal services in Telefónica Móviles España (Soler et al., LREC 2006)
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http://www.lrec-conf.org/proceedings/lrec2006/pdf/647_pdf.pdf
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