This paper addresses the challenge of improving user experience on e-commerce platforms by enhancing product ranking relevant to user’s search queries. Ambiguity and complexity of user queries often lead to a mismatch between user’s intent and retrieved product titles or documents. Recent approaches have proposed the use of Transformer-based models which need millions of annotated query-title pairs during the pre-training stage, and this data often does not take user intent into account. To tackle this, we curate samples from existing datasets at eBay, manually annotated with buyer-centric relevance scores, and centrality scores which reflect how well the product title matches the user’s intent. We introduce a User-intent Centrality Optimization (UCO) approach for existing models, which optimizes for the user intent in semantic product search. To that end, we propose a dual-loss based optimization to handle hard negatives, i.e., product titles that are semantically relevant but do not reflect the user’s intent. Our contributions include curating challenging evaluation sets and implementing UCO, resulting in significant improvements in product ranking efficiency, observed for different evaluation metrics. Our work aims to ensure that the most buyer-centric titles for a query are ranked higher, thereby, enhancing the user experience on e-commerce platforms.

One the most important archived legal material in the UK is the video recordings of Supreme Court hearings and their corresponding judgements. The impact of Supreme Court published material extends far beyond the parties involved in any given case as it provides landmark rulings on points of law of the greatest public and constitutional importance. Typically, transcripts of legal hearings are lengthy, making it time-consuming for legal professionals to analyse crucial arguments. This study focuses on summarising the second phase of a collaborative research-industrial project aimed at creating an automatic tool designed to connect sections of written judgements with relevant moments in Supreme Court hearing videos, streamlining access to critical information. Acting as a User-Interface (UI) platform, the tool enhances access to justice by pinpointing significant moments in the videos, aiding in comprehension of the final judgement. We make available the initial dataset of judgement-hearing pairs for legal Information Retrieval research, and elucidate our use of AI generative technology to enhance it. Additionally, we demonstrate how fine-tuning GPT text embeddings to our dataset optimises accuracy for an automated linking system tailored to the legal domain.

One the most important archived legal material in the UK is the Supreme Court published judgements and video recordings of court sittings for the decided cases. The impact of Supreme Court published material extends far beyond the parties involved in any given case as it provides landmark rulings on arguable points of law of the greatest public and constitutional importance. However, the recordings of a case are usually very long which makes it both time and effort consuming for legal professionals to study the critical arguments in the legal deliberations. In this research, we summarise the second part of a combined research-industrial project for building an automated tool designed specifically to link segments in the text judgement to semantically relevant timespans in the videos of the hearings. The tool is employed as a User-Interface (UI) platform that provides a better access to justice by bookmarking the timespans in the videos which contributed to the final judgement of the case. We explain how we employ AI generative technology to retrieve the relevant links and show that the customisation of the GPT text embeddings to our dataset achieves the best accuracy for our automatic linking system.

It is common for websites that contain User-Generated Text (UGT) to provide an automatic translation option to reach out to their linguistically diverse users. In such scenarios, the process of translating the users’ emotions is entirely automatic with no human intervention, neither for post-editing, nor for accuracy checking. In this paper, we assess whether automatic translation tools can be a successful real-life utility in transferring emotion in multilingual tweets. Our analysis shows that the mistranslation of the source tweet can lead to critical errors where the emotion is either completely lost or flipped to an opposite sentiment. We identify linguistic phenomena specific to Twitter data which pose a challenge in translation of emotions and show how frequent these features are in different language pairs. We also show that commonly-used quality metrics can lend false confidence in the performance of online MT tools specifically when the source emotion is distorted in telegraphic messages such as tweets.

In the online world, Machine Translation (MT) systems are extensively used to translate User-Generated Text (UGT) such as reviews, tweets, and social media posts, where the main message is often the author’s positive or negative attitude towards the topic of the text. However, MT systems still lack accuracy in some low-resource languages and sometimes make critical translation errors that completely flip the sentiment polarity of the target word or phrase and hence delivers a wrong affect message. This is particularly noticeable in texts that do not follow common lexico-grammatical standards such as the dialectical Arabic (DA) used on online platforms. In this research, we aim to improve the translation of sentiment in UGT written in the dialectical versions of the Arabic language to English. Given the scarcity of gold-standard parallel data for DA-EN in the UGT domain, we introduce a semi-supervised approach that exploits both monolingual and parallel data for training an NMT system initialised by a cross-lingual language model trained with supervised and unsupervised modeling objectives. We assess the accuracy of sentiment translation by our proposed system through a numerical ‘sentiment-closeness’ measure as well as human evaluation. We will show that our semi-supervised MT system can significantly help with correcting sentiment errors detected in the online translation of dialectical Arabic UGT.

The detection and extraction of abbreviations from unstructured texts can help to improve the performance of Natural Language Processing tasks, such as machine translation and information retrieval. However, in terms of publicly available datasets, there is not enough data for training deep-neural-networks-based models to the point of generalising well over data. This paper presents PLOD, a large-scale dataset for abbreviation detection and extraction that contains 160k+ segments automatically annotated with abbreviations and their long forms. We performed manual validation over a set of instances and a complete automatic validation for this dataset. We then used it to generate several baseline models for detecting abbreviations and long forms. The best models achieved an F1-score of 0.92 for abbreviations and 0.89 for detecting their corresponding long forms. We release this dataset along with our code and all the models publicly at https://github.com/surrey-nlp/PLOD-AbbreviationDetection

This paper summarises the submissions our team, SURREY-CTS-NLP has made for the WASSA 2022 Shared Task for the prediction of empathy, distress and emotion. In this work, we tested different learning strategies, like ensemble learning and multi-task learning, as well as several large language models, but our primary focus was on analysing and extracting emotion-intensive features from both the essays in the training data and the news articles, to better predict empathy and distress scores from the perspective of discourse and sentiment analysis. We propose several text feature extraction schemes to compensate the small size of training examples for fine-tuning pretrained language models, including methods based on Rhetorical Structure Theory (RST) parsing, cosine similarity and sentiment score. Our best submissions achieve an average Pearson correlation score of 0.518 for the empathy prediction task and an F1 score of 0.571 for the emotion prediction task, indicating that using these schemes to extract emotion-intensive information can help improve model performance.

In translating text where sentiment is the main message, human translators give particular attention to sentiment-carrying words. The reason is that an incorrect translation of such words would miss the fundamental aspect of the source text, i.e. the author’s sentiment. In the online world, MT systems are extensively used to translate User-Generated Content (UGC) such as reviews, tweets, and social media posts, where the main message is often the author’s positive or negative attitude towards the topic of the text. It is important in such scenarios to accurately measure how far an MT system can be a reliable real-life utility in transferring the correct affect message. This paper tackles an under-recognized problem in the field of machine translation evaluation which is judging to what extent automatic metrics concur with the gold standard of human evaluation for a correct translation of sentiment. We evaluate the efficacy of conventional quality metrics in spotting a mistranslation of sentiment, especially when it is the sole error in the MT output. We propose a numerical “sentiment-closeness” measure appropriate for assessing the accuracy of a translated affect message in UGC text by an MT system. We will show that incorporating this sentiment-aware measure can significantly enhance the correlation of some available quality metrics with the human judgement of an accurate translation of sentiment.

Social media companies as well as censorship authorities make extensive use of artificial intelligence (AI) tools to monitor postings of hate speech, celebrations of violence or profanity. Since AI software requires massive volumes of data to train computers, automatic-translation of the online content is usually implemented to compensate for the scarcity of text in some languages. However, machine translation (MT) mistakes are a regular occurrence when translating sentiment-oriented user-generated content (UGC), especially when a low-resource language is involved. In such scenarios, the adequacy of the whole process relies on the assumption that the translation can be evaluated correctly. In this paper, we assess the ability of automatic quality metrics to detect critical machine translation errors which can cause serious misunderstanding of the affect message. We compare the performance of three canonical metrics on meaningless translations as compared to meaningful translations with a critical error that distorts the overall sentiment of the source text. We demonstrate the need for the fine-tuning of automatic metrics to make them more robust in detecting sentiment critical errors.

One very common type of fake news is satire which comes in a form of a news website or an online platform that parodies reputable real news agencies to create a sarcastic version of reality. This type of fake news is often disseminated by individuals on their online platforms as it has a much stronger effect in delivering criticism than through a straightforward message. However, when the satirical text is disseminated via social media without mention of its source, it can be mistaken for real news. This study conducts several exploratory analyses to identify the linguistic properties of Arabic fake news with satirical content. It shows that although it parodies real news, Arabic satirical news has distinguishing features on the lexico-grammatical level. We exploit these features to build a number of machine learning models capable of identifying satirical fake news with an accuracy of up to 98.6%. The study introduces a new dataset (3185 articles) scraped from two Arabic satirical news websites (‘Al-Hudood’ and ‘Al-Ahram Al-Mexici’) which consists of fake news. The real news dataset consists of 3710 articles collected from three official news sites: the ‘BBC-Arabic’, the ‘CNN-Arabic’ and ‘Al-Jazeera news’. Both datasets are concerned with political issues related to the Middle East.

Since the advent of Neural Machine Translation (NMT) approaches there has been a tremendous improvement in the quality of automatic translation. However, NMT output still lacks accuracy in some low-resource languages and sometimes makes major errors that need extensive postediting. This is particularly noticeable with texts that do not follow common lexico-grammatical standards, such as user generated content (UGC). In this paper we investigate the challenges involved in translating book reviews from Arabic into English, with particular focus on the errors that lead to incorrect translation of sentiment polarity. Our study points to the special characteristics of Arabic UGC, examines the sentiment transfer errors made by Google Translate of Arabic UGC to English, analyzes why the problem occurs, and proposes an error typology specific of the translation of Arabic UGC. Our analysis shows that the output of online translation tools of Arabic UGC can either fail to transfer the sentiment at all by producing a neutral target text, or completely flips the sentiment polarity of the target word or phrase and hence delivers a wrong affect message. We address this problem by fine-tuning an NMT model with respect to sentiment polarity showing that this approach can significantly help with correcting sentiment errors detected in the online translation of Arabic UGC.