The Canadian air travel sector has seen a significant increase in flight delays, cancellations, and other issues concerning passenger rights. Recognizing this demand, we present a chatbot to assist passengers and educate them about their rights. Our system breaks a complex user input into simple queries which are used to retrieve information from a collection of documents detailing air travel regulations. The most relevant passages from these documents are presented along with links to the original documents and the generated queries, enabling users to dissect and leverage the information for their unique circumstances. The system successfully overcomes two predominant challenges: understanding complex user inputs, and delivering accurate answers, free of hallucinations, that passengers can rely on for making informed decisions. A user study comparing the chatbot to a Google search demonstrated the chatbot’s usefulness and ease of use. Beyond the primary goal of providing accurate and timely information to air passengers regarding their rights, we hope that this system will also enable further research exploring the tradeoff between the user-friendly conversational interface of chatbots and the accuracy of retrieval systems.

Social media platforms are rich sources of opinionated content. Stance detection allows the automatic extraction of users’ opinions on various topics from such content. We focus on zero-shot stance detection, where the model’s success relies on (a) having knowledge about the target topic; and (b) learning general reasoning strategies that can be employed for new topics. We present Stance Reasoner, an approach to zero-shot stance detection on social media that leverages explicit reasoning over background knowledge to guide the model’s inference about the document’s stance on a target. Specifically, our method uses a pre-trained language model as a source of world knowledge, with the chain-of-thought in-context learning approach to generate intermediate reasoning steps. Stance Reasoner outperforms the current state-of-the-art models on 3 Twitter datasets, including fully supervised models. It can better generalize across targets, while at the same time providing explicit and interpretable explanations for its predictions.

This paper describes our system for the submission to the TextGraphs 2022 shared task at COLING 2022: Natural Language Premise Selection (NLPS) from mathematical texts. The task of NLPS is about selecting mathematical statements called premises in a knowledge base written in natural language and mathematical formulae that are most likely to be used to prove a particular mathematical proof. We formulated this task as an unsupervised semantic similarity task by first obtaining contextualized embeddings of both the premises and mathematical proofs using sentence transformers. We then obtained the cosine similarity between the embeddings of premises and proofs and then selected premises with the highest cosine scores as the most probable. Our system improves over the baseline system that uses bag of words models based on term frequency inverse document frequency in terms of mean average precision (MAP) by about 23.5% (0.1516 versus 0.1228).

This paper describes our submission for the LongSumm task in SDP 2021. We propose a method for incorporating sentence embeddings produced by deep language models into extractive summarization techniques based on graph centrality in an unsupervised manner. The proposed method is simple, fast, can summarize any kind of document of any size and can satisfy any length constraints for the summaries produced. The method offers competitive performance to more sophisticated supervised methods and can serve as a proxy for abstractive summarization techniques

This paper introduces a new large-scale n-gram corpus that is created specifically from social media text. Two distinguishing characteristics of this corpus are its monthly temporal attribute and that it is created from 1.65 billion comments of user-generated text in Reddit. The usefulness of this corpus is exemplified and evaluated by a novel Topic-based Latent Semantic Analysis (TLSA) algorithm. The experimental results show that unsupervised TLSA outperforms all the state-of-the-art unsupervised and semi-supervised methods in SEMEVAL 2015: paraphrase and semantic similarity in Twitter tasks.