@inproceedings{gupta-etal-2010-emotion,
    title = "Emotion Detection in Email Customer Care",
    author = "Gupta, Narendra  and
      Gilbert, Mazin  and
      Di Fabbrizio, Giuseppe",
    editor = "Inkpen, Diana  and
      Strapparava, Carlo",
    booktitle = "Proceedings of the {NAACL} {HLT} 2010 Workshop on Computational Approaches to Analysis and Generation of Emotion in Text",
    month = jun,
    year = "2010",
    address = "Los Angeles, CA",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/W10-0202",
    pages = "10--16",
}