Large language models (LLMs) have significantly advanced natural language processing, particularly through the integration of external tools and APIs. However, their effectiveness is frequently hampered by parameter mis-filling during tool calling. In this paper, we propose the Hierarchical Tool Error Checklist (HiTEC) framework to systematically diagnose and mitigate tool-calling errors without relying on extensive real-world interactions. HiTEC introduces a two-tiered approach: a global error checklist that identifies common, cross-tool issues, and a local error checklist that targets tool-specific and contextual failures. Building on this structure, we propose two deployments: HiTEC-In Context Learning (HiTEC-ICL) and HiTEC-Kahneman-Tversky Optimization (HiTEC-KTO). HiTEC-ICL embeds the global checklist in the initial prompts and leverages a two-round conversational interaction to dynamically refine parameter handling, while HiTEC-KTO generates high-quality negative examples to drive fine-tuning via preference-based optimization. Extensive experiments across five public datasets demonstrate that our framework significantly improves parameter-filling accuracy and tool-calling success rates compared to baseline methods.

Despite the success of large language models (LLMs) in natural language generation, much evidence shows that LLMs may produce incorrect or nonsensical text. This limitation highlights the importance of discerning when to trust LLMs, especially in safety-critical domains. Existing methods often express reliability by confidence level, however, their effectiveness is limited by the lack of objective guidance. To address this, we propose CONfidence-Quality-ORDer-preserving alignment approach (CONQORD), which leverages reinforcement learning guided by a tailored dual-component reward function. This function integrates quality reward and order-preserving alignment reward functions. Specifically, the order-preserving reward incentivizes the model to verbalize greater confidence for responses of higher quality to align the order of confidence and quality. Experiments demonstrate that CONQORD significantly improves the alignment performance between confidence and response accuracy, without causing over-cautious. Furthermore, the aligned confidence provided by CONQORD informs when to trust LLMs, and acts as a determinant for initiating the retrieval process of external knowledge. Aligning confidence with response quality ensures more transparent and reliable responses, providing better trustworthiness.