In recent years, counterspeech has emerged as one of the most promising strategies to fight online hate. These non-escalatory responses tackle online abuse while preserving the freedom of speech of the users, and can have a tangible impact in reducing online and offline violence. Recently, there has been growing interest from the Natural Language Processing (NLP) community in addressing the challenges of analysing, collecting, classifying, and automatically generating counterspeech, to reduce the huge burden of manually producing it. In particular, researchers have taken different directions in addressing these challenges, thus providing a variety of related tasks and resources. In this paper, we provide a guide for doing research on counterspeech, by describing - with detailed examples - the steps to undertake, and providing best practices that can be learnt from the NLP studies on this topic. Finally, we discuss open challenges and future directions of counterspeech research in NLP.

Counter Narratives (CNs) are non-negative textual responses to Hate Speech (HS) aiming at defusing online hatred and mitigating its spreading across media. Despite the recent increase in HS content posted online, research on automatic CN generation has been relatively scarce and predominantly focused on English. In this paper, we present CONAN-EUS, a new Basque and Spanish dataset for CN generation developed by means of Machine Translation (MT) and professional post-edition. Being a parallel corpus, also with respect to the original English CONAN, it allows to perform novel research on multilingual and crosslingual automatic generation of CNs. Our experiments on CN generation with mT5, a multilingual encoder-decoder model, shows that generation greatly benefits from training on post-edited data, as opposed to relying on silver MT data only. These results are confirmed by their correlation with a qualitative manual evaluation, demonstrating that manually revised training data remains crucial for the quality of the generated CNs. Furthermore, multilingual data augmentation improves results over monolingual settings for structurally similar languages such as English and Spanish, while being detrimental for Basque, a language isolate. Similar findings occur in zero-shot crosslingual evaluations, where model transfer (fine-tuning in English and generating in a different target language) outperforms fine-tuning mT5 on machine translated data for Spanish but not for Basque. This provides an interesting insight into the asymmetry in the multilinguality of generative models, a challenging topic which is still open to research. Data and code will be made publicly available upon publication.

Recent work on automated approaches to counterspeech have mostly focused on synthetic data but seldom look into how the public deals with abuse. While these systems identifying and generating counterspeech have the potential for abuse mitigation, it remains unclear how robust a model is against adversarial attacks across multiple domains and how models trained on synthetic data can handle unseen user-generated abusive content in the real world. To tackle these issues, this paper first explores the dynamics of abuse and replies using our novel dataset of 6,955 labelled tweets targeted at footballers for studying public figure abuse. We then curate DynaCounter, a new English dataset of 1,911 pairs of abuse and replies addressing nine minority identity groups, collected in an adversarial human-in-the-loop process over four rounds. Our analysis shows that adversarial attacks do not necessarily result in better generalisation. We further present a study of multi-domain counterspeech generation, comparing Flan-T5 and T5 models. We observe that handling certain abuse targets is particularly challenging.

Public figures receive disproportionate levels of abuse on social media, impacting their active participation in public life. Automated systems can identify abuse at scale but labelling training data is expensive and potentially harmful. So, it is desirable that systems are efficient and generalisable, handling shared and specific aspects of abuse. We explore the dynamics of cross-group text classification in order to understand how well models trained on one domain or demographic can transfer to others, with a view to building more generalisable abuse classifiers. We fine-tune language models to classify tweets targeted at public figures using our novel DoDo dataset, containing 28,000 entries with fine-grained labels, split equally across four Domain-Demographic pairs (male and female footballers and politicians). We find that (i) small amounts of diverse data are hugely beneficial to generalisation and adaptation; (ii) models transfer more easily across demographics but cross-domain models are more generalisable; (iii) some groups contribute more to generalisability than others; and (iv) dataset similarity is a signal of transferability.

Most languages in the world do not have sufficient data available to develop neural-network-based natural language generation (NLG) systems. To alleviate this resource scarcity, we propose a novel challenge for the NLG community: low-resource language corpus development (LOWRECORP). We present an innovative framework to collect a single dataset with dual tasks to maximize the efficiency of data collection efforts and respect language consultant time. Specifically, we focus on a text-chat-based interface for two generation tasks – conversational response generation grounded in a source document and/or image and dialogue summarization (from the former task). The goal of this shared task is to collectively develop grounded datasets for local and low-resourced languages. To enable data collection, we make available web-based software that can be used to collect these grounded conversations and summaries. Submissions will be assessed for the size, complexity, and diversity of the corpora to ensure quality control of the datasets as well as any enhancements to the interface or novel approaches to grounding conversations.

The growing interest in employing counter narratives for hatred intervention brings with it a focus on dataset creation and automation strategies. In this scenario, learning to recognize counter narrative types from natural text is expected to be useful for applications such as hate speech countering, where operators from non-governmental organizations are supposed to answer to hate with several and diverse arguments that can be mined from online sources. This paper presents the first multilingual work on counter narrative type classification, evaluating SoTA pre-trained language models in monolingual, multilingual and cross-lingual settings. When considering a fine-grained annotation of counter narrative classes, we report strong baseline classification results for the majority of the counter narrative types, especially if we translate every language to English before cross-lingual prediction. This suggests that knowledge about counter narratives can be successfully transferred across languages.

Recently research has started focusing on avoiding undesired effects that come with content moderation, such as censorship and overblocking, when dealing with hatred online. The core idea is to directly intervene in the discussion with textual responses that are meant to counter the hate content and prevent it from further spreading. Accordingly, automation strategies, such as natural language generation, are beginning to be investigated. Still, they suffer from the lack of sufficient amount of quality data and tend to produce generic/repetitive responses. Being aware of the aforementioned limitations, we present a study on how to collect responses to hate effectively, employing large scale unsupervised language models such as GPT-2 for the generation of silver data, and the best annotation strategies/neural architectures that can be used for data filtering before expert validation/post-editing.

Although there is an unprecedented effort to provide adequate responses in terms of laws and policies to hate content on social media platforms, dealing with hatred online is still a tough problem. Tackling hate speech in the standard way of content deletion or user suspension may be charged with censorship and overblocking. One alternate strategy, that has received little attention so far by the research community, is to actually oppose hate content with counter-narratives (i.e. informed textual responses). In this paper, we describe the creation of the first large-scale, multilingual, expert-based dataset of hate-speech/counter-narrative pairs. This dataset has been built with the effort of more than 100 operators from three different NGOs that applied their training and expertise to the task. Together with the collected data we also provide additional annotations about expert demographics, hate and response type, and data augmentation through translation and paraphrasing. Finally, we provide initial experiments to assess the quality of our data.