Users of AI-based virtual assistants and search systems encounter challenges in articulating their intents while seeking information on unfamiliar topics, possibly due to complexity of the user’s intent or the lack of meta-information on the topic. We posit that an iterative suggested question-answering (SQA) conversation can improve the trade-off between the satisfaction of the user’s intent while keeping the information exchange natural and cognitive load of the interaction minimal on the users. In this paper, we evaluate a novel setting ProMISe by means of a sequence of interactions between a user, having a predefined information-seeking intent, and an agent that generates a set of SQA pairs at each step to aid the user to get closer to their intent. We simulate this two-player setting to create a multi-turn conversational dataset of SQAs and user choices (1025 dialogues comprising 4453 turns and 17812 SQAs) using human-feedback, chain-of-thought prompting and web-retrieval augmented large language models. We evaluate the quality of the SQs in the dataset on attributes such as diversity, specificity, grounding, etc, and benchmark the performance of different language models for the task of replicating user behavior.

Aspect Sentiment Triplet Extraction (ASTE) deals with extracting opinion triplets, consisting of an opinion target or aspect, its associated sentiment, and the corresponding opinion term/span explaining the rationale behind the sentiment. Existing research efforts are majorly tagging-based. Among the methods taking a sequence tagging approach, some fail to capture the strong interdependence between the three opinion factors, whereas others fall short of identifying triplets with overlapping aspect/opinion spans. A recent grid tagging approach on the other hand fails to capture the span-level semantics while predicting the sentiment between an aspect-opinion pair. Different from these, we present a tagging-free solution for the task, while addressing the limitations of the existing works. We adapt an encoder-decoder architecture with a Pointer Network-based decoding framework that generates an entire opinion triplet at each time step thereby making our solution end-to-end. Interactions between the aspects and opinions are effectively captured by the decoder by considering their entire detected spans while predicting their connecting sentiment. Extensive experiments on several benchmark datasets establish the better efficacy of our proposed approach, especially in recall, and in predicting multiple and aspect/opinion-overlapped triplets from the same review sentence. We report our results both with and without BERT and also demonstrate the utility of domain-specific BERT post-training for the task.

Emotion is fundamental to humanity. The ability to perceive, understand and respond to social interactions in a human-like manner is one of the most desired capabilities in artificial agents, particularly in social-media bots. Over the past few years, computational understanding and detection of emotional aspects in language have been vital in advancing human-computer interaction. The WASSA Shared Task 2021 released a dataset of news-stories across two tracks, Track-1 for Empathy and Distress Prediction and Track-2 for Multi-Dimension Emotion prediction at the essay-level. We describe our system entry for the WASSA 2021 Shared Task (for both Track-1 and Track-2), where we leveraged the information from Pre-trained language models for Track-specific Tasks. Our proposed models achieved an Average Pearson Score of 0.417, and a Macro-F1 Score of 0.502 in Track 1 and Track 2, respectively. In the Shared Task leaderboard, we secured the fourth rank in Track 1 and the second rank in Track 2.

Natural Language Query interfaces allow the end-users to access the desired information without the need to know any specialized query language, data storage, or schema details. Even with the recent advances in NLP research space, the state-of-the-art QA systems fall short of understanding implicit intents of real-world Business Intelligence (BI) queries in enterprise systems, since Natural Language Understanding still remains an AI-hard problem. We posit that deploying ontology reasoning over domain semantics can help in achieving better natural language understanding for QA systems. In this paper, we specifically focus on building a Schema Aware Semantic Reasoning Framework that translates natural language interpretation as a sequence of solvable tasks by an ontology reasoner. We apply our framework on top of an ontology based, state-of-the-art natural language question-answering system ATHENA, and experiment with 4 benchmarks focused on BI queries. Our experimental numbers empirically show that the Schema Aware Semantic Reasoning indeed helps in achieving significantly better results for handling BI queries with an average accuracy improvement of ~30%