Identifying and understanding user intents is a pivotal task for E-Commerce. Despite its essential role in product recommendation and business user profiling analysis, intent understanding has not been consistently defined or accurately benchmarked. In this paper, we focus on predicative user intents as “how a customer uses a product”, and pose intent understanding as a natural language reasoning task, independent of product ontologies. We identify two weaknesses of FolkScope, the SOTA E-Commerce Intent Knowledge Graph: category-rigidity and property-ambiguity. They limit its ability to strongly align user intents with products having the most desirable property, and to recommend useful products across diverse categories. Following these observations, we introduce a Product Recovery Benchmark featuring a novel evaluation framework and an example dataset. We further validate the above FolkScope weaknesses on this benchmark. Our code and dataset are available at https://github.com/stayones/Usgae-Centric-Intent-Understanding.

Retrieval-Augmented Generation (RAG) is widely used to inject external non-parametric knowledge into large language models (LLMs). Recent works suggest that Knowledge Graphs (KGs) contain valuable external knowledge for LLMs. Retrieving information from KGs differs from extracting it from document sets. Most existing approaches seek to directly retrieve relevant subgraphs, thereby eliminating the need for extensive SPARQL annotations, traditionally required by semantic parsing methods. In this paper, we model the subgraph retrieval task as a conditional generation task handled by small language models. Specifically, we define a subgraph identifier as a sequence of relations, each represented as a special token stored in the language models. Our base generative subgraph retrieval model, consisting of only 220M parameters, achieves competitive retrieval performance compared to state-of-the-art models relying on 7B parameters, demonstrating that small language models are capable of performing the subgraph retrieval task. Furthermore, our largest 3B model, when plugged with an LLM reader, sets new SOTA end-to-end performance on both the WebQSP and CWQ benchmarks. Our model and data will be made available online: https://github.com/hwy9855/GSR.

While Wikipedia exists in 287 languages, its content is unevenly distributed among them. In this work, we investigate the generation of open domain Wikipedia summaries in underserved languages using structured data from Wikidata. To this end, we propose a neural network architecture equipped with copy actions that learns to generate single-sentence and comprehensible textual summaries from Wikidata triples. We demonstrate the effectiveness of the proposed approach by evaluating it against a set of baselines on two languages of different natures: Arabic, a morphological rich language with a larger vocabulary than English, and Esperanto, a constructed language known for its easy acquisition.

We present a novel response generation system. The system assumes the hypothesis that participants in a conversation base their response not only on previous dialog utterances but also on their background knowledge. Our model is based on a Recurrent Neural Network (RNN) that is trained over concatenated sequences of comments, a Convolution Neural Network that is trained over Wikipedia sentences and a formulation that couples the two trained embeddings in a multimodal space. We create a dataset of aligned Wikipedia sentences and sequences of Reddit utterances, which we we use to train our model. Given a sequence of past utterances and a set of sentences that represent the background knowledge, our end-to-end learnable model is able to generate context-sensitive and knowledge-driven responses by leveraging the alignment of two different data sources. Our approach achieves up to 55% improvement in perplexity compared to purely sequential models based on RNNs that are trained only on sequences of utterances.