Dialogue policies play a crucial role in developing task-oriented dialogue systems, yet their development and maintenance are challenging and typically require substantial effort from experts in dialogue modeling. While in many situations, large amounts of conversational data are available for the task at hand, people lack an effective solution able to extract dialogue policies from this data. In this paper, we address this gap by first illustrating how Large Language Models (LLMs) can be instrumental in extracting dialogue policies from datasets, through the conversion of conversations into a unified intermediate representation consisting of canonical forms. We then propose a novel method for generating dialogue policies utilizing a controllable and interpretable graph-based methodology. By combining canonical forms across conversations into a flow network, we find that running graph traversal algorithms helps in extracting dialogue flows. These flows are a better representation of the underlying interactions than flows extracted by prompting LLMs. Our technique focuses on giving conversation designers greater control, offering a productivity tool to improve the process of developing dialogue policies.

Recent advancements in instruction-tuning datasets have predominantly focused on specific tasks like mathematical or logical reasoning. There has been a notable gap in data designed for aligning language models to maintain topic relevance in conversations - a critical aspect for deploying chatbots to production. We introduce the CantTalkAboutThis dataset to help language models remain focused on the subject at hand during task-oriented interactions. It consists of synthetic dialogues on a wide range of conversation topics from different domains. These dialogues are interspersed with distractor turns that intentionally divert the chatbot from the predefined topic. Fine-tuning language models on this dataset helps make them resilient to deviating from the assigned role and improves their ability to maintain topical coherence compared to general-purpose instruction-tuned LLMs like gpt-4-turbo and Mixtral-Instruct. Additionally, preliminary observations suggest that training models on this dataset also enhance their performance on fine-grained instruction following tasks, including safety alignment.

Existing open-source helpfulness preference datasets do not specify what makes some responses more helpful and others less so. Models trained on these datasets can incidentally learn to model dataset artifacts (e.g. preferring longer but unhelpful responses only due to their length). To alleviate this problem, we collect HelpSteer, a multi-attribute helpfulness dataset annotated for the various aspects that make responses helpful. Specifically, our 37k-sample dataset has annotations for correctness, coherence, complexity, and verbosity in addition to overall helpfulness of responses. Training Llama 2 70B using the HelpSteer dataset with SteerLM technique produces a model that scores 7.54 on MT Bench, which is currently the highest score for open models that do not require training data from more powerful models (e.g. GPT-4). We release this dataset with CC-BY-4.0 license at https://huggingface.co/datasets/nvidia/HelpSteer

Subword tokenization schemes are the dominant technique used in current NLP models. However, such schemes can be rigid and tokenizers built on one corpus may not adapt well to other parallel corpora. It has also been observed that in multilingual corpora, subword tokenization schemes oversegment low-resource languages, leading to a drop in translation performance. An alternative to subword tokenizers is byte-based tokenization, i.e., tokenization into byte sequences using the UTF-8 encoding scheme. Byte tokens often represent inputs at a sub-character granularity, i.e., one character can be represented by a span of byte tokens. This results in much longer byte sequences that are hard to interpret without aggregating local information from multiple byte tokens. In this paper, we propose a Local Byte Fusion (LOBEF) method for byte-based machine translation—utilizing byte n-gram and word boundaries—to aggregate local semantic information. Extensive experiments on multilingual translation, zero-shot cross-lingual transfer, and domain adaptation reveal a consistent improvement over vanilla byte-based models. Further analysis also indicates that our byte-based models are parameter-efficient and perform competitive to subword models.

Recent generative approaches for multi-hop question answering (QA) utilize the fusion-in-decoder method to generate a single sequence output which includes both a final answer and a reasoning path taken to arrive at that answer, such as passage titles and key facts from those passages. While such models can lead to better interpretability and high quantitative scores, they often have difficulty accurately identifying the passages corresponding to key entities in the context, resulting in incorrect passage hops and a lack of faithfulness in the reasoning path. To address this, we propose a single-sequence prediction method over a local reasoning graph that integrates a graph structure connecting key entities in each context passage to relevant subsequent passages for each question. We use a graph neural network to encode this graph structure and fuse the resulting representations into the entity representations of the model. Our experiments show significant improvements in answer exact-match/F1 scores and faithfulness of grounding in the reasoning path on the HotpotQA dataset and achieve state-of-the-art numbers on the Musique dataset with only up to a 4% increase in model parameters.

NeMo Guardrails is an open-source toolkit for easily adding programmable guardrails to LLM-based conversational systems. Guardrails (or rails for short) are a specific way of controlling the output of an LLM, such as not talking about topics considered harmful, following a predefined dialogue path, using a particular language style, and more. There are several mechanisms that allow LLM providers and developers to add guardrails that are embedded into a specific model at training, e.g. using model alignment. Using a runtime inspired from dialogue management, NeMo Guardrails provides a different approach by allowing developers to add programmable rails to LLM applications - these are user-defined, independent of the underlying LLM, and interpretable. Our initial results show that the proposed approach can be used with several LLM providers to develop controllable and safe LLM applications using programmable rails.

Conversation designers continue to face significant obstacles when creating productionquality task-oriented dialogue systems. The complexity and cost involved in schema development and data collection is often a major barrier for such designers, limiting their ability to create natural, user-friendly experiences. We frame the classification of user intent as the generation of a canonical form, a lightweight semantic representation using natural language. We show that canonical forms offer a promising alternative to traditional methods for intent classification. By tuning soft prompts for a frozen large language model, we show that canonical forms generalize very well to new, unseen domains in a zero- or few-shot setting. The method is also sample-efficient, reducing the complexity and effort of developing new task-oriented dialogue domains.

The ubiquitous nature of dialogue systems and their interaction with users generate an enormous amount of data. Can we improve chatbots using this data? A self-feeding chatbot improves itself by asking natural language feedback when a user is dissatisfied with its response and uses this feedback as an additional training sample. However, user feedback in most cases contains extraneous sequences hindering their usefulness as a training sample. In this work, we propose a generative adversarial model that converts noisy feedback into a plausible natural response in a conversation. The generator’s goal is to convert the feedback into a response that answers the user’s previous utterance and to fool the discriminator which distinguishes feedback from natural responses. We show that augmenting original training data with these modified feedback responses improves the original chatbot performance from 69.94%to 75.96% in ranking correct responses on the PERSONACHATdataset, a large improvement given that the original model is already trained on 131k samples.