Methods for mitigating toxic content through masking and infilling often overlook the decision-making process, leading to either insufficient or excessive modifications of toxic tokens. To address this challenge, we propose XDetox, a novel method that integrates token-level toxicity explanations with the masking and infilling detoxification process. We utilized this approach with two strategies to enhance the performance of detoxification. First, identifying toxic tokens to improve the quality of masking. Second, selecting the regenerated sentence by re-ranking the least toxic sentence among candidates. Our experimental results show state-of-the-art performance across four datasets compared to existing detoxification methods. Furthermore, human evaluations indicate that our method outperforms baselines in both fluency and toxicity reduction. These results demonstrate the effectiveness of our method in text detoxification.

While humans naturally develop theory of mind (ToM), the capability to understand other people’s mental states and beliefs, state-of-the-art large language models (LLMs) underperform on simple ToM benchmarks. We posit that we can extend our understanding of LLMs’ ToM abilities by evaluating key human ToM precursors-perception inference and perception-to-belief inference-in LLMs. We introduce two datasets, Percept-ToMi and Percept-FANToM, to evaluate these precursory inferences for ToM in LLMs by annotating characters’ perceptions on ToMi and FANToM, respectively.Our evaluation of eight state-of-the-art LLMs reveals that the models generally perform well in perception inference while exhibiting limited capability in perception-to-belief inference (e.g., lack of inhibitory control).Based on these results, we present PercepToM, a novel ToM method leveraging LLMs’ strong perception inference capability while supplementing their limited perception-to-belief inference. Experimental results demonstrate that PercepToM significantly enhances LLM’s performance, especially in false belief scenarios.

Recent advances in large language models (LLM) have enabled richer social simulations, allowing for the study of various social phenomena. However, most recent work has used a more omniscient perspective on these simulations (e.g., single LLM to generate all interlocutors), which is fundamentally at odds with the non-omniscient, information asymmetric interactions that involve humans and AI agents in the real world. To examine these differences, we develop an evaluation framework to simulate social interactions with LLMs in various settings (omniscient, non-omniscient). Our experiments show that LLMs perform better in unrealistic, omniscient simulation settings but struggle in ones that more accurately reflect real-world conditions with information asymmetry. Moreover, we illustrate the limitations inherent in learning from omniscient simulations. Our findings indicate that addressing information asymmetry remains a fundamental challenge for LLM-based agents.

Effective interlocutors account for the uncertain goals, beliefs, and emotions of others. But even the best human conversationalist cannot perfectly anticipate the trajectory of a dialogue. How well can language models represent inherent uncertainty in conversations? We propose FortUne Dial, an expansion of the long-standing “conversation forecasting” task: instead of just accuracy, evaluation is conducted with uncertainty-aware metrics, effectively enabling abstention on individual instances. We study two ways in which language models potentially represent outcome uncertainty (internally, using scores and directly, using tokens) and propose fine-tuning strategies to improve calibration of both representations. Experiments on eight difficult negotiation corpora demonstrate that our proposed fine-tuning strategies (a traditional supervision strategy and an off-policy reinforcement learning strategy) can calibrate smaller open-source models to compete with pre-trained models 10x their size.

Large Language Models (LLMs) have shown remarkable performances on a wide range of natural language understanding and generation tasks. We observe that the LLMs provide effective priors in exploiting linguistic shortcuts for temporal and causal reasoning in Video Question Answering (VideoQA). However, such priors often cause suboptimal results on VideoQA by leading the model to over-rely on questions, i.e., linguistic bias, while ignoring visual content. This is also known as ‘ungrounded guesses’ or ‘hallucinations’. To address this problem while leveraging LLMs’ prior on VideoQA, we propose a novel framework, Flipped-VQA, encouraging the model to predict all the combinations of ⟨V, Q, A⟩ triplet by flipping the source pair and the target label to understand their complex relationships, i.e., predict A, Q, and V given a VQ, VA, and QA pairs, respectively. In this paper, we develop LLaMA-VQA by applying Flipped-VQA to LLaMA, and it outperforms both LLMs-based and non-LLMs-based models on five challenging VideoQA benchmarks. Furthermore, our Flipped-VQA is a general framework that is applicable to various LLMs (OPT and GPT-J) and consistently improves their performances. We empirically demonstrate that Flipped-VQA not only enhances the exploitation of linguistic shortcuts but also mitigates the linguistic bias, which causes incorrect answers over-relying on the question. Code is available at https://github.com/mlvlab/Flipped-VQA.

Data scarcity has been a long standing issue in the field of open-domain social dialogue. To quench this thirst, we present SODA: the first publicly available, million-scale high-quality social dialogue dataset. By contextualizing social commonsense knowledge from a knowledge graph, we are able to distill an exceptionally broad spectrum of social interactions from a large language model. Human evaluation shows that conversations in SODA are more consistent, specific, and (surprisingly) natural than those in prior human-authored datasets. Using SODA, we train COSMO: a generalizable conversation model that is significantly more natural and consistent on unseen datasets than best-performing conversation models (e.g., GODEL, BlenderBot-1, Koala, Vicuna). Experiments reveal COSMO is sometimes even preferred to the original human-written gold responses. Additionally, our results shed light on the distinction between knowledge-enriched conversations and natural social chitchats. We plan to make our data, model, and code public.

Theory of mind (ToM) evaluations currently focus on testing models using passive narratives that inherently lack interactivity. We introduce FANToM, a new benchmark designed to stress-test ToM within information-asymmetric conversational contexts via question answering. Our benchmark draws upon important theoretical requisites from psychology and necessary empirical considerations when evaluating large language models (LLMs). In particular, we formulate multiple types of questions that demand the same underlying reasoning to identify illusory or false sense of ToM capabilities in LLMs. We show that FANToM is challenging for state-of-the-art LLMs, which perform significantly worse than humans even with chain-of-thought reasoning or fine-tuning.

Most existing dialogue systems fail to respond properly to potentially unsafe user utterances by either ignoring or passively agreeing with them. To address this issue, we introduce ProsocialDialog, the first large-scale multi-turn dialogue dataset to teach conversational agents to respond to problematic content following social norms. Covering diverse unethical, problematic, biased, and toxic situations, ProsocialDialog contains responses that encourage prosocial behavior, grounded in commonsense social rules (i.e., rules-of-thumb, RoTs). Created via a human-AI collaborative framework, ProsocialDialog consists of 58K dialogues, with 331K utterances, 160K unique RoTs, and 497K dialogue safety labels accompanied by free-form rationales.With this dataset, we introduce a dialogue safety detection module, Canary, capable of generating RoTs given conversational context, and a socially-informed dialogue agent, Prost. Empirical results show that Prost generates more socially acceptable dialogues compared to other state-of-the-art language and dialogue models in both in-domain and out-of-domain settings. Additionally, Canary effectively guides conversational agents and off-the-shelf language models to generate significantly more prosocial responses. Our work highlights the promise and importance of creating and steering conversational AI to be socially responsible.

Empathy is a complex cognitive ability based on the reasoning of others’ affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i) identifying which word is the cause for the other’s emotion from his or her utterance and (ii) reflecting those specific words in the response generation. However, previous approaches for recognizing emotion cause words in text require sub-utterance level annotations, which can be demanding. Taking inspiration from social cognition, we leverage a generative estimator to infer emotion cause words from utterances with no word-level label. Also, we introduce a novel method based on pragmatics to make dialogue models focus on targeted words in the input during generation. Our method is applicable to any dialogue models with no additional training on the fly. We show our approach improves multiple best-performing dialogue agents on generating more focused empathetic responses in terms of both automatic and human evaluation.

Knowledge is now starting to power neural dialogue agents. At the same time, the risk of misinformation and disinformation from dialogue agents also rises. Verifying the veracity of information from formal sources are widely studied in computational fact checking. In this work, we ask: How robust are fact checking systems on claims in colloquial style? We aim to open up new discussions in the intersection of fact verification and dialogue safety. In order to investigate how fact checking systems behave on colloquial claims, we transfer the styles of claims from FEVER (Thorne et al., 2018) into colloquialism. We find that existing fact checking systems that perform well on claims in formal style significantly degenerate on colloquial claims with the same semantics. Especially, we show that document retrieval is the weakest spot in the system even vulnerable to filler words, such as “yeah” and “you know”. The document recall of WikiAPI retriever (Hanselowski et al., 2018) which is 90.0% on FEVER, drops to 72.2% on the colloquial claims. We compare the characteristics of colloquial claims to those of claims in formal style, and demonstrate the challenging issues in them.

We explore the task of improving persona consistency of dialogue agents. Recent models tackling consistency often train with additional Natural Language Inference (NLI) labels or attach trained extra modules to the generative agent for maintaining consistency. However, such additional labels and training can be demanding. Also, we find even the best-performing persona-based agents are insensitive to contradictory words. Inspired by social cognition and pragmatics, we endow existing dialogue agents with public self-consciousness on the fly through an imaginary listener. Our approach, based on the Rational Speech Acts framework (Frank and Goodman, 2012), can enforce dialogue agents to refrain from uttering contradiction. We further extend the framework by learning the distractor selection, which has been usually done manually or randomly. Results on Dialogue NLI (Welleck et al., 2019) and PersonaChat (Zhang et al., 2018) dataset show that our approach reduces contradiction and improves consistency of existing dialogue models. Moreover, we show that it can be generalized to improve context-consistency beyond persona in dialogues.

We address the problem of abstractive summarization in two directions: proposing a novel dataset and a new model. First, we collect Reddit TIFU dataset, consisting of 120K posts from the online discussion forum Reddit. We use such informal crowd-generated posts as text source, in contrast with existing datasets that mostly use formal documents as source such as news articles. Thus, our dataset could less suffer from some biases that key sentences usually located at the beginning of the text and favorable summary candidates are already inside the text in similar forms. Second, we propose a novel abstractive summarization model named multi-level memory networks (MMN), equipped with multi-level memory to store the information of text from different levels of abstraction. With quantitative evaluation and user studies via Amazon Mechanical Turk, we show the Reddit TIFU dataset is highly abstractive and the MMN outperforms the state-of-the-art summarization models.