Grounded Multimodal Named Entity Recognition (GMNER) is a nascent multimodal task that aims to identify named entities, entity types and their corresponding visual regions. GMNER task exhibits two challenging properties: 1) The weak correlation between image-text pairs in social media results in a significant portion of named entities being ungroundable. 2) There exists a distinction between coarse-grained referring expressions commonly used in similar tasks (e.g., phrase localization, referring expression comprehension) and fine-grained named entities. In this paper, we propose RiVEG, a unified framework that reformulates GMNER into a joint MNER-VE-VG task by leveraging large language models (LLMs) as a connecting bridge. This reformulation brings two benefits: 1) It maintains the optimal MNER performance and eliminates the need for employing object detection methods to pre-extract regional features, thereby naturally addressing two major limitations of existing GMNER methods. 2) The introduction of entity expansion expression and Visual Entailment (VE) module unifies Visual Grounding (VG) and Entity Grounding (EG). It enables RiVEG to effortlessly inherit the Visual Entailment and Visual Grounding capabilities of any current or prospective multimodal pretraining models. Extensive experiments demonstrate that RiVEG outperforms state-of-the-art methods on the existing GMNER dataset and achieves absolute leads of 10.65%, 6.21%, and 8.83% in all three subtasks.

Multimodal Named Entity Recognition (MNER) on social media aims to enhance textual entity prediction by incorporating image-based clues. Existing studies mainly focus on maximizing the utilization of pertinent image information or incorporating external knowledge from explicit knowledge bases. However, these methods either neglect the necessity of providing the model with external knowledge, or encounter issues of high redundancy in the retrieved knowledge. In this paper, we present PGIM — a two-stage framework that aims to leverage ChatGPT as an implicit knowledge base and enable it to heuristically generate auxiliary knowledge for more efficient entity prediction. Specifically, PGIM contains a Multimodal Similar Example Awareness module that selects suitable examples from a small number of predefined artificial samples. These examples are then integrated into a formatted prompt template tailored to the MNER and guide ChatGPT to generate auxiliary refined knowledge. Finally, the acquired knowledge is integrated with the original text and fed into a downstream model for further processing. Extensive experiments show that PGIM outperforms state-of-the-art methods on two classic MNER datasets and exhibits a stronger robustness and generalization capability.

Natural Language Understanding (NLU) is an established component within a conversational AI or digital assistant system, and it is responsible for producing semantic understanding of a user request. We propose a scalable and automatic approach for improving NLU in a large-scale conversational AI system by leveraging implicit user feedback, with an insight that user interaction data and dialog context have rich information embedded from which user satisfaction and intention can be inferred. In particular, we propose a domain-agnostic framework for curating new supervision data for improving NLU from live production traffic. With an extensive set of experiments, we show the results of applying the framework and improving NLU for a large-scale production system across 10 domains.

One great challenge in neural sequence labeling is the data sparsity problem for rare entity words and phrases. Most of test set entities appear only few times and are even unseen in training corpus, yielding large number of out-of-vocabulary (OOV) and low-frequency (LF) entities during evaluation. In this work, we propose approaches to address this problem. For OOV entities, we introduce local context reconstruction to implicitly incorporate contextual information into their representations. For LF entities, we present delexicalized entity identification to explicitly extract their frequency-agnostic and entity-type-specific representations. Extensive experiments on multiple benchmark datasets show that our model has significantly outperformed all previous methods and achieved new start-of-the-art results. Notably, our methods surpass the model fine-tuned on pre-trained language models without external resource.

Domain classification is the task to map spoken language utterances to one of the natural language understanding domains in intelligent personal digital assistants (IPDAs). This is observed in mainstream IPDAs in industry and third-party domains are developed to enhance the capability of the IPDAs. As more and more new domains are developed very frequently, how to continuously accommodate the new domains still remains challenging. Moreover, if one wants to use personalized information dynamically for better domain classification, it is infeasible to directly adopt existing continual learning approaches. In this paper, we propose CoNDA, a neural-based approach for continuous domain adaption with normalization and regularization. Unlike existing methods that often conduct full model parameter update, CoNDA only updates the necessary parameters in the model for the new domains. Empirical evaluation shows that CoNDA achieves high accuracy on both the accommodated new domains and the existing known domains for which input samples come with personal information, and outperforms the baselines by a large margin.

Consumers dissatisfied with the normal dispute resolution process provided by an e-commerce company’s customer service agents have the option of escalating their complaints by filing grievances with a government authority. This paper tackles the challenge of monitoring ongoing text chat dialogues to identify cases where the customer expresses such an intent, providing triage and prioritization for a separate pool of specialized agents specially trained to handle more complex situations. We describe a hybrid model that tackles this challenge by integrating recurrent neural networks with manually-engineered features. Experiments show that both components are complementary and contribute to overall recall, outperforming competitive baselines. A trial online deployment of our model demonstrates its business value in improving customer service.