Despite the many advances of Large Language Models (LLMs) and their unprecedented rapid evolution, their impact and integration into every facet of our daily lives is limited due to various reasons. One critical factor hindering their widespread adoption is the occurrence of hallucinations, where LLMs invent answers that sound realistic, yet drift away from factual truth. In this paper, we present a novel method for detecting hallucinations in large language models, which tackles a critical issue in the adoption of these models in various real-world scenarios. Through extensive evaluations across multiple datasets and LLMs, including Llama-2, we study the hallucination levels of various recent LLMs and demonstrate the effectiveness of our method to automatically detect them. Notably, we observe up to 87% hallucinations for Llama-2 in a specific experiment, where our method achieves a Balanced Accuracy of 81%, all without relying on external knowledge.

Summarizing sales calls is a routine task performed manually by salespeople. We present a production system which combines generative models fine-tuned for customer-agent setting, with a human-in-the-loop user experience for an interactive summary curation process. We address challenging aspects of dialogue summarization task in a real-world setting including long input dialogues, content validation, lack of labeled data and quality evaluation. We show how GPT-3 can be leveraged as an offline data labeler to handle training data scarcity and accommodate privacy constraints in an industrial setting. Experiments show significant improvements by our models in tackling the summarization and content validation tasks on public datasets.