Large Language Models’ (LLMs) ability to converse naturally is empowered by their ability to empathetically understand and respond to their users. However, emotional experiences are shaped by demographic and cultural contexts. This raises an important question: Can LLMs demonstrate equitable empathy across diverse user groups? We propose a framework to investigate how LLMs’ cognitive and affective empathy vary across user personas defined by intersecting demographic attributes. Our study introduces a novel intersectional analysis spanning 315 unique personas, constructed from combinations of age, culture, and gender, across four LLMs. Results show that attributes profoundly shape a model’s empathetic responses. Interestingly, we see that adding multiple attributes at once can attenuate and reverse expected empathy patterns. We show that they broadly reflect real-world empathetic trends, with notable misalignments for certain groups, such as those from Confucian culture. We complement our quantitative findings with qualitative insights to uncover model behaviour patterns across different demographic groups. Our findings highlight the importance of designing empathy-aware LLMs that account for demographic diversity to promote more inclusive and equitable model behaviour.

Mental burnout refers to a psychological syndrome induced by chronic stress that negatively impacts the emotional and physical well-being of individuals. From the occupational context to personal hobbies, burnout is pervasive across domains and therefore affects the morale and productivity of society as a whole. Currently, no linguistic resources are available for the analysis or detection of burnout language. We address this gap by introducing a dataset annotated for burnout language. Given that social media is a platform for sharing life experiences and mental health struggles, our work examines the manifestation of burnout language in Reddit posts. We introduce a contextual word sense disambiguation approach to identify the specific meaning or context in which the word “burnout” is used, distinguishing between its application in mental health (e.g., job-related stress leading to burnout) and non-mental health contexts (e.g., engine burnout in a mechanical context). We create a dataset of 2,330 manually labeled Reddit posts for this task, as well as annotating the reason the poster associates with their burnout (e.g., professional, personal, non-traditional). We train machine learning models on this dataset achieving a minimum F1 score of 0.84 on the different tasks. We make our dataset of annotated Reddit post IDs publicly available to help advance future research in this field.

The wide reach of social media platforms, such as Twitter, have enabled many users to share their thoughts, opinions and emotions on various topics online. The ability to detect these emotions automatically would allow social scientists, as well as, businesses to better understand responses from nations and costumers. In this study we introduce a dataset of 30,000 Persian Tweets labeled with Ekman’s six basic emotions (Anger, Fear, Happiness, Sadness, Hatred, and Wonder). This is the first publicly available emotion dataset in the Persian language. In this paper, we explain the data collection and labeling scheme used for the creation of this dataset. We also analyze the created dataset, showing the different features and characteristics of the data. Among other things, we investigate co-occurrence of different emotions in the dataset, and the relationship between sentiment and emotion of textual instances. The dataset is publicly available at https://github.com/nazaninsbr/Persian-Emotion-Detection.

Detecting which parts of a sentence contribute to that sentence’s toxicity—rather than providing a sentence-level verdict of hatefulness— would increase the interpretability of models and allow human moderators to better understand the outputs of the system. This paper presents our team’s, UTNLP, methodology and results in the SemEval-2021 shared task 5 on toxic spans detection. We test multiple models and contextual embeddings and report the best setting out of all. The experiments start with keyword-based models and are followed by attention-based, named entity- based, transformers-based, and ensemble models. Our best approach, an ensemble model, achieves an F1 of 0.684 in the competition’s evaluation phase.

In this paper, the used methods and the results obtained by our team, entitled Emad, on the OffensEval 2019 shared task organized at SemEval 2019 are presented. The OffensEval shared task includes three sub-tasks namely Offensive language identification, Automatic categorization of offense types and Offense target identification. We participated in sub-task A and tried various methods including traditional machine learning methods, deep learning methods and also a combination of the first two sets of methods. We also proposed a data augmentation method using word embedding to improve the performance of our methods. The results show that the augmentation approach outperforms other methods in terms of macro-f1.