In task-oriented dialogue systems, intent classification is crucial for accurately understanding user queries and providing appropriate services. This study explores the use of intent descriptions with large language models for unseen domain intent classification. By examining the effects of description quality, quantity, and input length management, we identify practical guidelines for optimizing performance. Our experiments using FLAN-T5 3B demonstrate that 1) high-quality descriptions for both training and testing significantly improve accuracy, 2) diversity in training descriptions doesn’t greatly affect performance, and 3) off-the-shelf rankers selecting around ten intent options reduce input length without compromising performance. We emphasize that high-quality testing descriptions have a greater impact on accuracy than training descriptions. These findings provide practical guidelines for using intent descriptions with large language models to achieve effective and efficient intent classification in low-resource settings.

Retrieval-based dialogue systems display an outstanding performance when pre-trained language models are used, which includes bidirectional encoder representations from transformers (BERT). During the multi-turn response selection, BERT focuses on training the relationship between the context with multiple utterances and the response. However, this method of training is insufficient when considering the relations between each utterance in the context. This leads to a problem of not completely understanding the context flow that is required to select a response. To address this issue, we propose a new fine-grained post-training method that reflects the characteristics of the multi-turn dialogue. Specifically, the model learns the utterance level interactions by training every short context-response pair in a dialogue session. Furthermore, by using a new training objective, the utterance relevance classification, the model understands the semantic relevance and coherence between the dialogue utterances. Experimental results show that our model achieves new state-of-the-art with significant margins on three benchmark datasets. This suggests that the fine-grained post-training method is highly effective for the response selection task.

As research on utilizing human knowledge in natural language processing has attracted considerable attention in recent years, knowledge graph (KG) completion has come into the spotlight. Recently, a new knowledge graph completion method using a pre-trained language model, such as KG-BERT, is presented and showed high performance. However, its scores in ranking metrics such as Hits@k are still behind state-of-the-art models. We claim that there are two main reasons: 1) failure in sufficiently learning relational information in knowledge graphs, and 2) difficulty in picking out the correct answer from lexically similar candidates. In this paper, we propose an effective multi-task learning method to overcome the limitations of previous works. By combining relation prediction and relevance ranking tasks with our target link prediction, the proposed model can learn more relational properties in KGs and properly perform even when lexical similarity occurs. Experimental results show that we not only largely improve the ranking performances compared to KG-BERT but also achieve the state-of-the-art performances in Mean Rank and Hits@10 on the WN18RR dataset.

This paper describes our approach to the task of identifying offensive languages in a multilingual setting. We investigate two data augmentation strategies: using additional semi-supervised labels with different thresholds and cross-lingual transfer with data selection. Leveraging the semi-supervised dataset resulted in performance improvements compared to the baseline trained solely with the manually-annotated dataset. We propose a new metric, Translation Embedding Distance, to measure the transferability of instances for cross-lingual data selection. We also introduce various preprocessing steps tailored for social media text along with methods to fine-tune the pre-trained multilingual BERT (mBERT) for offensive language identification. Our multilingual systems achieved competitive results in Greek, Danish, and Turkish at OffensEval 2020.

This paper describes our system, Joint Encoders for Stable Suggestion Inference (JESSI), for the SemEval 2019 Task 9: Suggestion Mining from Online Reviews and Forums. JESSI is a combination of two sentence encoders: (a) one using multiple pre-trained word embeddings learned from log-bilinear regression (GloVe) and translation (CoVe) models, and (b) one on top of word encodings from a pre-trained deep bidirectional transformer (BERT). We include a domain adversarial training module when training for out-of-domain samples. Our experiments show that while BERT performs exceptionally well for in-domain samples, several runs of the model show that it is unstable for out-of-domain samples. The problem is mitigated tremendously by (1) combining BERT with a non-BERT encoder, and (2) using an RNN-based classifier on top of BERT. Our final models obtained second place with 77.78% F-Score on Subtask A (i.e. in-domain) and achieved an F-Score of 79.59% on Subtask B (i.e. out-of-domain), even without using any additional external data.

Biomedical Named Entity (NE) recognition is a core technique for various works in the biomedical domain. In previous studies, using machine learning algorithm shows better performance than dictionary-based and rule-based approaches because there are too many terminological variations of biomedical NEs and new biomedical NEs are constantly generated. To achieve the high performance with a machine-learning algorithm, good-quality corpora are required. However, it is difficult to obtain the good-quality corpora because an-notating a biomedical corpus for ma-chine-learning is extremely time-consuming and costly. In addition, most previous corpora are insufficient for high-level tasks because they cannot cover various domains. Therefore, we propose a method for generating a large amount of machine-labeled data that covers various domains. To generate a large amount of machine-labeled data, firstly we generate an initial machine-labeled data by using a chunker and MetaMap. The chunker is developed to extract only biomedical NEs with manually annotated data. MetaMap is used to annotate the category of bio-medical NE. Then we apply the self-training approach to bootstrap the performance of initial machine-labeled data. In our experiments, the biomedical NE recognition system that is trained with our proposed machine-labeled data achieves much high performance. As a result, our system outperforms biomedical NE recognition system that using MetaMap only with 26.03%p improvements on F1-score.