Towards developing high-performing ASR for low-resource languages, approaches to address the lack of resources are to make use of data from multiple languages, and to augment the training data by creating acoustic variations. In this work we present a single grapheme-based ASR model learned on 7 geographically proximal languages, using standard hybrid BLSTM-HMM acoustic models with lattice-free MMI objective. We build the single ASR grapheme set via taking the union over each language-specific grapheme set, and we find such multilingual graphemic hybrid ASR model can perform language-independent recognition on all 7 languages, and substantially outperform each monolingual ASR model. Secondly, we evaluate the efficacy of multiple data augmentation alternatives within language, as well as their complementarity with multilingual modeling. Overall, we show that the proposed multilingual graphemic hybrid ASR with various data augmentation can not only recognize any within training set languages, but also provide large ASR performance improvements.

In this paper we tackle a unique and important problem of extracting a structured order from the conversation a customer has with an order taker at a restaurant. This is motivated by an actual system under development to assist in the order taking process. We develop a sequence-to-sequence model that is able to map from unstructured conversational input to the structured form that is conveyed to the kitchen and appears on the customer receipt. This problem is critically different from other tasks like machine translation where sequence-to-sequence models have been used: the input includes two sides of a conversation; the output is highly structured; and logical manipulations must be performed, for example when the customer changes his mind while ordering. We present a novel sequence-to-sequence model that incorporates a special attention-memory gating mechanism and conversational role markers. The proposed model improves performance over both a phrase-based machine translation approach and a standard sequence-to-sequence model.

End-to-end learning of recurrent neural networks (RNNs) is an attractive solution for dialog systems; however, current techniques are data-intensive and require thousands of dialogs to learn simple behaviors. We introduce Hybrid Code Networks (HCNs), which combine an RNN with domain-specific knowledge encoded as software and system action templates. Compared to existing end-to-end approaches, HCNs considerably reduce the amount of training data required, while retaining the key benefit of inferring a latent representation of dialog state. In addition, HCNs can be optimized with supervised learning, reinforcement learning, or a mixture of both. HCNs attain state-of-the-art performance on the bAbI dialog dataset (Bordes and Weston, 2016), and outperform two commercially deployed customer-facing dialog systems at our company.