Understanding and effectively responding to email communication remains a critical yet complex challenge for current AI techniques, especially in corporate environments. These tasks are further complicated by the need for domain-specific knowledge, accurate entity recognition, and high precision to prevent costly errors. While recent advances in AI, specifically Large Language Models (LLMs), have made strides in natural language understanding, they often lack business-specific expertise required in such settings. In this work, we present Advanced Messaging Platform (AMP), a production-grade AI pipeline that automates email response generation at scale in real-world enterprise settings. AMP has been in production for more than a year, processing thousands of emails daily while maintaining high accuracy and adaptability to evolving business needs.

Acquiring knowledge from the Web to build domain ontologies has become a common practice in the Ontological Engineering field. The vast amount of freely available information allows collecting enough information about any domain. However, the Web usually suffers a lack of structure, untrustworthiness and ambiguity of the content. These drawbacks hamper the application of unsupervised methods of building ontologies demanded by the increasingly popular applications of the Semantic Web. We believe that the combination of several processing mechanisms and complementary information sources may potentially solve the problem. The analysis of different sources of evidence allows determining with greater reliability the validity of the detected knowledge. In this paper, we present GALeOn (General Architecture for Learning Ontologies) that combines sources and processing resources to provide complementary and redundant evidence for making better estimations about the relevance of the extracted knowledge and their relationships. Our goal in this paper is to show how combining several information sources and extraction mechanisms is possible to build a taxonomy of concepts with a higher accuracy than if only one of them is applied. The experimental results show how this combination notably increases the precision of the obtained results with minimum user intervention.