Users post numerous product-related questions on e-commerce platforms, affecting their purchase decisions. Product-related question answering (PQA) entails utilizing product-related resources to provide precise responses to users. We propose a novel task of Multilingual Cross-market Product-based Question Answering (MCPQA) and define the task as providing answers to product-related questions in a main marketplace by utilizing information from another resource-rich auxiliary marketplace in a multilingual context. We introduce a large-scale dataset comprising over 7 million questions from 17 marketplaces across 11 languages. We then perform automatic translation on the Electronics category of our dataset, naming it as McMarket. We focus on two subtasks: review-based answer generation and product-related question ranking. For each subtask, we label a subset of McMarket using an LLM and further evaluate the quality of the annotations via human assessment. We then conduct experiments to benchmark our dataset, using models ranging from traditional lexical models to LLMs in both single-market and cross-market scenarios across McMarket and the corresponding LLM subset. Results show that incorporating cross-market information significantly enhances performance in both tasks.

Food is a rich and varied dimension of cultural heritage, crucial to both individuals and social groups. To bridge the gap in the literature on the often-overlooked regional diversity in this domain, we introduce FoodieQA, a manually curated, fine-grained image-text dataset capturing the intricate features of food cultures across various regions in China. We evaluate vision–language Models (VLMs) and large language models (LLMs) on newly collected, unseen food images and corresponding questions. FoodieQA comprises three multiple-choice question-answering tasks where models need to answer questions based on multiple images, a single image, and text-only descriptions, respectively. While LLMs excel at text-based question answering, surpassing human accuracy, the open-sourced VLMs still fall short by 41% on multi-image and 21% on single-image VQA tasks, although closed-weights models perform closer to human levels (within 10%). Our findings highlight that understanding food and its cultural implications remains a challenging and under-explored direction.

Large language models (LLMs) often produce unsupported or unverifiable content, known as “hallucinations.” To mitigate this, retrieval-augmented LLMs incorporate citations, grounding the content in verifiable sources. Despite such developments, manually assessing how well a citation supports the associated statement remains a major challenge. Previous studies use faithfulness metrics to estimate citation support automatically but are limited to binary classification, overlooking fine-grained citation support in practical scenarios. To investigate the effectiveness of faithfulness metrics in fine-grained scenarios, we propose a comparative evaluation framework that assesses the metric effectiveness in distinguishing citations between three-category support levels: full, partial, and no support. Our framework employs correlation analysis, classification evaluation, and retrieval evaluation to measure the alignment between metric scores and human judgments comprehensively. Our results show no single metric consistently excels across all evaluations, revealing the complexity of assessing fine-grained support. Based on the findings, we provide practical recommendations for developing more effective metrics.

Web agents powered by Large Language Models (LLMs) have demonstrated remarkable abilities in planning and executing multi-step interactions within complex web-based environments, fulfilling a wide range of web navigation tasks. Despite these advancements, the potential for LLM-powered agents to effectively engage with sequential user instructions in real-world scenarios has not been fully explored. In this work, we introduce a new task of Conversational Web Navigation, which necessitates sophisticated interactions that span multiple turns with both the users and the environment, supported by a specially developed dataset named Multi-Turn Mind2Web (MT-Mind2Web). To tackle the limited context length of LLMs and the context-dependency issue of the conversational tasks, we further propose a novel framework, named self-reflective memory-augmented planning (Self-MAP), which employs memory utilization and self-reflection techniques. Extensive experiments are conducted to benchmark the MT-Mind2Web dataset, and validate the effectiveness of the proposed method.

Generative query rewrite generates reconstructed query rewrites using the conversation history while rely heavily on gold rewrite pairs that are expensive to obtain. Recently, few-shot learning is gaining increasing popularity for this task, whereas these methods are sensitive to the inherent noise due to limited data size. Besides, both attempts face performance degradation when there exists language style shift between training and testing cases. To this end, we study low-resource generative conversational query rewrite that is robust to both noise and language style shift. The core idea is to utilize massive unlabeled data to make further improvements via a contrastive co-training paradigm. Specifically, we co-train two dual models (namely Rewriter and Simplifier) such that each of them provides extra guidance through pseudo-labeling for enhancing the other in an iterative manner. We also leverage contrastive learning with data augmentation, which enables our model pay more attention on the truly valuable information than the noise. Extensive experiments demonstrate the superiority of our model under both few-shot and zero-shot scenarios. We also verify the better generalization ability of our model when encountering language style shift.

Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the conversation. In this work, we study the problem of mixed-initiative ESC where the user and system can both take the initiative in leading the conversation. Specifically, we conduct a novel analysis on mixed-initiative ESC systems with a tailor-designed schema that divides utterances into different types with speaker roles and initiative types. Four emotional support metrics are proposed to evaluate the mixed-initiative interactions. The analysis reveals the necessity and challenges of building mixed-initiative ESC systems. In the light of this, we propose a knowledge-enhanced mixed-initiative framework (KEMI) for ESC, which retrieves actual case knowledge from a large-scale mental health knowledge graph for generating mixed-initiative responses. Experimental results on two ESC datasets show the superiority of KEMI in both content-preserving evaluation and mixed initiative related analyses.

The task of query rewrite aims to convert an in-context query to its fully-specified version where ellipsis and coreference are completed and referred-back according to the history context. Although much progress has been made, less efforts have been paid to real scenario conversations that involve drawing information from more than one modalities. In this paper, we propose the task of multimodal conversational query rewrite (McQR), which performs query rewrite under the multimodal visual conversation setting. We collect a large-scale dataset named McQueen based on manual annotation, which contains 15k visual conversations and over 80k queries where each one is associated with a fully-specified rewrite version. In addition, for entities appearing in the rewrite, we provide the corresponding image box annotation. We then use the McQueen dataset to benchmark a state-of-the-art method for effectively tackling the McQR task, which is based on a multimodal pre-trained model with pointer generator. Extensive experiments are performed to demonstrate the effectiveness of our model on this task.

Aspect-based sentiment analysis (ABSA) has been extensively studied in recent years, which typically involves four fundamental sentiment elements, including the aspect category, aspect term, opinion term, and sentiment polarity. Existing studies usually consider the detection of partial sentiment elements, instead of predicting the four elements in one shot. In this work, we introduce the Aspect Sentiment Quad Prediction (ASQP) task, aiming to jointly detect all sentiment elements in quads for a given opinionated sentence, which can reveal a more comprehensive and complete aspect-level sentiment structure. We further propose a novel Paraphrase modeling paradigm to cast the ASQP task to a paraphrase generation process. On one hand, the generation formulation allows solving ASQP in an end-to-end manner, alleviating the potential error propagation in the pipeline solution. On the other hand, the semantics of the sentiment elements can be fully exploited by learning to generate them in the natural language form. Extensive experiments on benchmark datasets show the superiority of our proposed method and the capacity of cross-task transfer with the proposed unified Paraphrase modeling framework.

Point-of-Interest (POI) oriented question answering (QA) aims to return a list of POIs given a question issued by a user. Recent advances in intelligent virtual assistants have opened the possibility of engaging the client software more actively in the provision of location-based services, thereby showing great promise for automatic POI retrieval. Some existing QA methods can be adopted on this task such as QA similarity calculation and semantic parsing using pre-defined rules. The returned results, however, are subject to inherent limitations due to the lack of the ability for handling some important POI related information, including tags, location entities, and proximity-related terms (e.g. “nearby”, “close”). In this paper, we present a novel deep learning framework integrated with joint inference to capture both tag semantic and geographic correlation between question and POIs. One characteristic of our model is to propose a special cross attention question embedding neural network structure to obtain question-to-POI and POI-to-question information. Besides, we utilize a skewed distribution to simulate the spatial relationship between questions and POIs. By measuring the results offered by the model against existing methods, we demonstrate its robustness and practicability, and supplement our conclusions with empirical evidence.