We present the findings of SemEval-2022 Task 11 on Multilingual Complex Named Entity Recognition MULTICONER. Divided into 13 tracks, the task focused on methods to identify complex named entities (like names of movies, products and groups) in 11 languages in both monolingual and multi-lingual scenarios. Eleven tracks required building monolingual NER models for individual languages, one track focused on multilingual models able to work on all languages, and the last track featured code-mixed texts within any of these languages. The task is based on the MULTICONER dataset comprising of 2.3 millions instances in Bangla, Chinese, Dutch, English, Farsi, German, Hindi, Korean, Russian, Spanish, and Turkish. Results showed that methods fusing external knowledge into transformer models achieved the best results. However, identifying entities like creative works is still challenging even with external knowledge. MULTICONER was one of the most popular tasks in SemEval-2022 and it attracted 377 participants during the practice phase. 236 participants signed up for the final test phase and 55 teams submitted their systems.

Conversational Task Assistants (CTAs) are conversational agents whose goal is to help humans perform real-world tasks. CTAs can help in exploring available tasks, answering task-specific questions and guiding users through step-by-step instructions. In this work, we present Wizard of Tasks, the first corpus of such conversations in two domains: Cooking and Home Improvement. We crowd-sourced a total of 549 conversations (18,077 utterances) with an asynchronous Wizard-of-Oz setup, relying on recipes from WholeFoods Market for the cooking domain, and WikiHow articles for the home improvement domain. We present a detailed data analysis and show that the collected data can be a valuable and challenging resource for CTAs in two tasks: Intent Classification (IC) and Abstractive Question Answering (AQA). While on IC we acquired a high performing model (>85% F1), on AQA the performance is far from being satisfactory (~27% BertScore-F1), suggesting that more work is needed to solve the task of low-resource AQA.

We present AnonData, a large multilingual dataset for Named Entity Recognition that covers 3 domains (Wiki sentences, questions, and search queries) across 11 languages, as well as multilingual and code-mixing subsets. This dataset is designed to represent contemporary challenges in NER, including low-context scenarios (short and uncased text), syntactically complex entities like movie titles, and long-tail entity distributions. The 26M token dataset is compiled from public resources using techniques such as heuristic-based sentence sampling, template extraction and slotting, and machine translation. We tested the performance of two NER models on our dataset: a baseline XLM-RoBERTa model, and a state-of-the-art NER GEMNET model that leverages gazetteers. The baseline achieves moderate performance (macro-F1=54%). GEMNET, which uses gazetteers, improvement significantly (average improvement of macro-F1=+30%) and demonstrates the difficulty of our dataset. AnonData poses challenges even for large pre-trained language models, and we believe that it can help further research in building robust NER systems.

Named entity recognition (NER) in a real-world setting remains challenging and is impacted by factors like text genre, corpus quality, and data availability. NER models trained on CoNLL do not transfer well to other domains, even within the same language. This is especially the case for multi-lingual models when applied to low-resource languages, and is mainly due to missing entity information. We propose an approach that with limited effort and data, addresses the NER knowledge gap across languages and domains. Our novel approach uses a token-level gating layer to augment pre-trained multilingual transformers with gazetteers containing named entities (NE) from a target language or domain.This approach provides the flexibility to jointly integrate both textual and gazetteer information dynamically: entity knowledge from gazetteers is used only when a token’s textual representation is insufficient for the NER task.Evaluation on several languages and domains demonstrates: (i) a high mismatch of reported NER performance on CoNLL vs. domain specific datasets, (ii) gazetteers significantly improve NER performance across languages and domains, and (iii) gazetteers can be flexibly incorporated to guide knowledge transfer. On cross-lingual transfer we achieve an improvement over the baseline with F1=+17.6%, and with F1=+21.3% for cross-domain transfer.

Voice assistants, e.g., Alexa or Google Assistant, have dramatically improved in recent years. Supporting voice-based search, exploration, and refinement are fundamental tasks for voice assistants, and remain an open challenge. For example, when using voice to search an online shopping site, a user often needs to refine their search by some aspect or facet. This common user intent is usually available through a “filter-by” interface on online shopping websites, but is challenging to support naturally via voice, as the intent of refinements must be interpreted in the context of the original search, the initial results, and the available product catalogue facets. To our knowledge, no benchmark dataset exists for training or validating such contextual search understanding models. To bridge this gap, we introduce the first large-scale dataset of voice-based search refinements, VoiSeR, consisting of about 10,000 search refinement utterances, collected using a novel crowdsourcing task. These utterances are intended to refine a previous search, with respect to a search facet or attribute (e.g., brand, color, review rating, etc.), and are manually annotated with the specific intent. This paper reports qualitative and empirical insights into the most common and challenging types of refinements that a voice-based conversational search system must support. As we show, VoiSeR can support research in conversational query understanding, contextual user intent prediction, and other conversational search topics to facilitate the development of conversational search systems.

Named Entity Recognition (NER) remains difficult in real-world settings; current challenges include short texts (low context), emerging entities, and complex entities (e.g. movie names). Gazetteer features can help, but results have been mixed due to challenges with adding extra features, and a lack of realistic evaluation data. It has been shown that including gazetteer features can cause models to overuse or underuse them, leading to poor generalization. We propose GEMNET, a novel approach for gazetteer knowledge integration, including (1) a flexible Contextual Gazetteer Representation (CGR) encoder that can be fused with any word-level model; and (2) a Mixture-of- Experts gating network that overcomes the feature overuse issue by learning to conditionally combine the context and gazetteer features, instead of assigning them fixed weights. To comprehensively evaluate our approaches, we create 3 large NER datasets (24M tokens) reflecting current challenges. In an uncased setting, our methods show large gains (up to +49% F1) in recognizing difficult entities compared to existing baselines. On standard benchmarks, we achieve a new uncased SOTA on CoNLL03 and WNUT17.

The increasing popularity of voice-based personal assistants provides new opportunities for conversational recommendation. One particularly interesting area is movie recommendation, which can benefit from an open-ended interaction with the user, through a natural conversation. We explore one promising direction for conversational recommendation: mapping a conversational user, for whom there is limited or no data available, to most similar external reviewers, whose preferences are known, by representing the conversation as a user’s interest vector, and adapting collaborative filtering techniques to estimate the current user’s preferences for new movies. We call our proposed method ConvExtr (Conversational Collaborative Filtering using External Data), which 1) infers a user’s sentiment towards an entity from the conversation context, and 2) transforms the ratings of “similar” external reviewers to predict the current user’s preferences. We implement these steps by adapting contextual sentiment prediction techniques, and domain adaptation, respectively. To evaluate our method, we develop and make available a finely annotated dataset of movie recommendation conversations, which we call MovieSent. Our results demonstrate that ConvExtr can improve the accuracy of predicting users’ ratings for new movies by exploiting conversation content and external data.

Recent advances in automatic speech recognition lead toward enabling a voice conversation between a human user and an intelligent virtual assistant. This provides a potential foundation for developing artificial personal shoppers for e-commerce websites, such as Alibaba, Amazon, and eBay. Personal shoppers are valuable to the on-line shops as they enhance user engagement and trust by promptly dealing with customers’ questions and concerns. Developing an artificial personal shopper requires the agent to leverage knowledge about the customer and products, while interacting with the customer in a human-like conversation. In this position paper, we motivate and describe the artificial personal shopper task, and then address a research agenda for this task by adapting and advancing existing information retrieval and natural language processing technologies.