Research on neural IR has so far been focused primarily on standard supervised learning settings, where it outperforms traditional term matching baselines. Many practical use cases of such models, however, may involve previously unseen target domains. In this paper, we propose to improve the out-of-domain generalization of Dense Passage Retrieval (DPR) - a popular choice for neural IR - through synthetic data augmentation only in the source domain. We empirically show that pre-finetuning DPR with additional synthetic data in its source domain (Wikipedia), which we generate using a fine-tuned sequence-to-sequence generator, can be a low-cost yet effective first step towards its generalization. Across five different test sets, our augmented model shows more robust performance than DPR in both in-domain and zero-shot out-of-domain evaluation.

We present DR.DECR (Dense Retrieval with Distillation-Enhanced Cross-Lingual Representation), a new cross-lingual information retrieval (CLIR) system trained using multi-stage knowledge distillation (KD). The teacher of DR.DECR relies on a highly effective but computationally expensive two-stage inference process consisting of query translation and monolingual IR, while the student, DR.DECR, executes a single CLIR step. We teach DR.DECR powerful multilingual representations as well as CLIR by optimizing two corresponding KD objectives. Learning useful representations of non-English text from an English-only retriever is accomplished through a cross-lingual token alignment algorithm that relies on the representation capabilities of the underlying multilingual encoders. In both in-domain and zero-shot out-of-domain evaluation, DR.DECR demonstrates far superior accuracy over direct fine-tuning with labeled CLIR data. It is also the best single-model retriever on the XOR-TyDi benchmark at the time of this writing.

We introduce TECHQA, a domain-adaptation question answering dataset for the technical support domain. The TECHQA corpus highlights two real-world issues from the automated customer support domain. First, it contains actual questions posed by users on a technical forum, rather than questions generated specifically for a competition or a task. Second, it has a real-world size – 600 training, 310 dev, and 490 evaluation question/answer pairs – thus reflecting the cost of creating large labeled datasets with actual data. Hence, TECHQA is meant to stimulate research in domain adaptation rather than as a resource to build QA systems from scratch. TECHQA was obtained by crawling the IBMDeveloper and DeveloperWorks forums for questions with accepted answers provided in an IBM Technote—a technical document that addresses a specific technical issue. We also release a collection of the 801,998 Technotes available on the web as of April 4, 2019 as a companion resource that can be used to learn representations of the IT domain language.