Tuning pre-trained language models (PLMs) with task-specific prompts has been a promising approach for text classification. Particularly, previous studies suggest that prompt-tuning has remarkable superiority in the low-data scenario over the generic fine-tuning methods with extra classifiers. The core idea of prompt-tuning is to insert text pieces, i.e., template, to the input and transform a classification problem into a masked language modeling problem, where a crucial step is to construct a projection, i.e., verbalizer, between a label space and a label word space. A verbalizer is usually handcrafted or searched by gradient descent, which may lack coverage and bring considerable bias and high variances to the results. In this work, we focus on incorporating external knowledge into the verbalizer, forming a knowledgeable prompttuning (KPT), to improve and stabilize prompttuning. Specifically, we expand the label word space of the verbalizer using external knowledge bases (KBs) and refine the expanded label word space with the PLM itself before predicting with the expanded label word space. Extensive experiments on zero and few-shot text classification tasks demonstrate the effectiveness of knowledgeable prompt-tuning.

Traditional intent classification models are based on a pre-defined intent set and only recognize limited in-domain (IND) intent classes. But users may input out-of-domain (OOD) queries in a practical dialogue system. Such OOD queries can provide directions for future improvement. In this paper, we define a new task, Generalized Intent Discovery (GID), which aims to extend an IND intent classifier to an open-world intent set including IND and OOD intents. We hope to simultaneously classify a set of labeled IND intent classes while discovering and recognizing new unlabeled OOD types incrementally. We construct three public datasets for different application scenarios and propose two kinds of frameworks, pipeline-based and end-to-end for future work. Further, we conduct exhaustive experiments and qualitative analysis to comprehend key challenges and provide new guidance for future GID research.

Pre-trained Language Models (PLMs) have achieved remarkable performance gains across numerous downstream tasks in natural language understanding. Various Chinese PLMs have been successively proposed for learning better Chinese language representation. However, most current models use Chinese characters as inputs and are not able to encode semantic information contained in Chinese words. While recent pre-trained models incorporate both words and characters simultaneously, they usually suffer from deficient semantic interactions and fail to capture the semantic relation between words and characters. To address the above issues, we propose a simple yet effective PLM CLOWER, which adopts the Contrastive Learning Over Word and charactER representations. In particular, CLOWER implicitly encodes the coarse-grained information (i.e., words) into the fine-grained representations (i.e., characters) through contrastive learning on multi-grained information. CLOWER is of great value in realistic scenarios since it can be easily incorporated into any existing fine-grained based PLMs without modifying the production pipelines. Extensive experiments conducted on a range of downstream tasks demonstrate the superior performance of CLOWER over several state-of-the-art baselines.

Structural bias has recently been exploited for aspect sentiment triplet extraction (ASTE) and led to improved performance. On the other hand, it is recognized that explicitly incorporating structural bias would have a negative impact on efficiency, whereas pretrained language models (PLMs) can already capture implicit structures. Thus, a natural question arises: Is structural bias still a necessity in the context of PLMs? To answer the question, we propose to address the efficiency issues by using an adapter to integrate structural bias in the PLM and using a cheap-to-compute relative position structure in place of the syntactic dependency structure. Benchmarking evaluation is conducted on the SemEval datasets. The results show that our proposed structural adapter is beneficial to PLMs and achieves state-of-the-art performance over a range of strong baselines, yet with a light parameter demand and low latency. Meanwhile, we give rise to the concern that the current evaluation default with data of small scale is under-confident. Consequently, we release a large-scale dataset for ASTE. The results on the new dataset hint that the structural adapter is confidently effective and efficient to a large scale. Overall, we draw the conclusion that structural bias shall still be a necessity even with PLMs.

Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are constructed for ACSA and RP separately, which may limit the further exploitation of both tasks. To address the problem and advance related researches, we present a large-scale Chinese restaurant review dataset ASAP including 46, 730 genuine reviews from a leading online-to-offline (O2O) e-commerce platform in China. Besides a 5-star scale rating, each review is manually annotated according to its sentiment polarities towards 18 pre-defined aspect categories. We hope the release of the dataset could shed some light on the field of sentiment analysis. Moreover, we propose an intuitive yet effective joint model for ACSA and RP. Experimental results demonstrate that the joint model outperforms state-of-the-art baselines on both tasks.

Recently, the retrieval models based on dense representations have been gradually applied in the first stage of the document retrieval tasks, showing better performance than traditional sparse vector space models. To obtain high efficiency, the basic structure of these models is Bi-encoder in most cases. However, this simple structure may cause serious information loss during the encoding of documents since the queries are agnostic. To address this problem, we design a method to mimic the queries to each of the documents by an iterative clustering process and represent the documents by multiple pseudo queries (i.e., the cluster centroids). To boost the retrieval process using approximate nearest neighbor search library, we also optimize the matching function with a two-step score calculation procedure. Experimental results on several popular ranking and QA datasets show that our model can achieve state-of-the-art results while still remaining high efficiency.

This paper describes the submission systems of Alibaba for WMT18 shared news translation task. We participated in 5 translation directions including English ↔ Russian, English ↔ Turkish in both directions and English → Chinese. Our systems are based on Google’s Transformer model architecture, into which we integrated the most recent features from the academic research. We also employed most techniques that have been proven effective during the past WMT years, such as BPE, back translation, data selection, model ensembling and reranking, at industrial scale. For some morphologically-rich languages, we also incorporated linguistic knowledge into our neural network. For the translation tasks in which we have participated, our resulting systems achieved the best case sensitive BLEU score in all 5 directions. Notably, our English → Russian system outperformed the second reranked system by 5 BLEU score.