Most reinforcement learning methods for dialog policy learning train a centralized agent that selects a predefined joint action concatenating domain name, intent type, and slot name. The centralized dialog agent suffers from a great many user-agent interaction requirements due to the large action space. Besides, designing the concatenated actions is laborious to engineers and maybe struggled with edge cases. To solve these problems, we model the dialog policy learning problem with a novel multi-agent framework, in which each part of the action is led by a different agent. The framework reduces labor costs for action templates and decreases the size of the action space for each agent. Furthermore, we relieve the non-stationary problem caused by the changing dynamics of the environment as evolving of agents’ policies by introducing a joint optimization process that makes agents can exchange their policy information. Concurrently, an independent experience replay buffer mechanism is integrated to reduce the dependence between gradients of samples to improve training efficiency. The effectiveness of the proposed framework is demonstrated in a multi-domain environment with both user simulator evaluation and human evaluation.

Training a task-oriented dialogue agent with reinforcement learning is prohibitively expensive since it requires a large volume of interactions with users. Human demonstrations can be used to accelerate learning progress. However, how to effectively leverage demonstrations to learn dialogue policy remains less explored. In this paper, we present Sˆ2Agent that efficiently learns dialogue policy from demonstrations through policy shaping and reward shaping. We use an imitation model to distill knowledge from demonstrations, based on which policy shaping estimates feedback on how the agent should act in policy space. Reward shaping is then incorporated to bonus state-actions similar to demonstrations explicitly in value space encouraging better exploration. The effectiveness of the proposed Sˆ2Agentt is demonstrated in three dialogue domains and a challenging domain adaptation task with both user simulator evaluation and human evaluation.