Dialogue safety problems severely limit the real-world deployment of neural conversational models and have attracted great research interests recently. However, dialogue safety problems remain under-defined and the corresponding dataset is scarce. We propose a taxonomy for dialogue safety specifically designed to capture unsafe behaviors in human-bot dialogue settings, with focuses on context-sensitive unsafety, which is under-explored in prior works. To spur research in this direction, we compile DiaSafety, a dataset with rich context-sensitive unsafe examples. Experiments show that existing safety guarding tools fail severely on our dataset. As a remedy, we train a dialogue safety classifier to provide a strong baseline for context-sensitive dialogue unsafety detection. With our classifier, we perform safety evaluations on popular conversational models and show that existing dialogue systems still exhibit concerning context-sensitive safety problems.
Large-scale pre-trained language models have attracted extensive attentions in the research community and shown promising results on various tasks of natural language processing. However, the attention maps, which record the attention scores between tokens in self-attention mechanism, are sometimes ineffective as they are learned implicitly without the guidance of explicit semantic knowledge. Thus, we aim to infuse explicit external knowledge into pre-trained language models to further boost their performance. Existing works of knowledge infusion largely depend on multi-task learning frameworks, which are inefficient and require large-scale re-training when new knowledge is considered. In this paper, we propose a novel and generic solution, KAM-BERT, which directly incorporates knowledge-generated attention maps into the self-attention mechanism. It requires only a few extra parameters and supports efficient fine-tuning once new knowledge is added. KAM-BERT achieves consistent improvements on various academic datasets for natural language understanding. It also outperforms other state-of-the-art methods which conduct knowledge infusion into transformer-based architectures. Moreover, we apply our model to an industry-scale ad relevance application and show its advantages in the real-world scenario.