Current virtual assistant (VA) platforms are beholden to the limited number of languages they support. Every component, such as the tokenizer and intent classifier, is engineered for specific languages in these intricate platforms. Thus, supporting a new language in such platforms is a resource-intensive operation requiring expensive re-training and re-designing. In this paper, we propose a benchmark for evaluating language-agnostic intent classification, the most critical component of VA platforms. To ensure the benchmarking is challenging and comprehensive, we include 29 public and internal datasets across 10 low-resource languages and evaluate various training and testing settings with consideration of both accuracy and training time. The benchmarking result shows that Watson Assistant, among 7 commercial VA platforms and pre-trained multilingual language models (LMs), demonstrates close-to-best accuracy with the best accuracy-training time trade-off.

Large pre-trained language models (PLMs) have led to great success on various commonsense question answering (QA) tasks in an end-to-end fashion. However, little attention has been paid to what commonsense knowledge is needed to deeply characterize these QA tasks. In this work, we proposed to categorize the semantics needed for these tasks using the SocialIQA as an example. Building upon our labeled social knowledge categories dataset on top of SocialIQA, we further train neural QA models to incorporate such social knowledge categories and relation information from a knowledge base. Unlike previous work, we observe our models with semantic categorizations of social knowledge can achieve comparable performance with a relatively simple model and smaller size compared to other complex approaches.

Transfer learning is effective for improving the performance of tasks that are related, and Multi-task learning (MTL) and Cross-lingual learning (CLL) are important instances. This paper argues that hard-parameter sharing, of hard-coding layers shared across different tasks or languages, cannot generalize well, when sharing with a loosely related task. Such case, which we call sparse transfer, might actually hurt performance, a phenomenon known as negative transfer. Our contribution is using adversarial training across tasks, to “soft-code” shared and private spaces, to avoid the shared space gets too sparse. In CLL, our proposed architecture considers another challenge of dealing with low-quality input.