Popular dialog datasets such as MultiWOZ are created by providing crowd workers an instruction, expressed in natural language, that describes the task to be accomplished. Crowd workers play the role of a user and an agent to generate dialogs to accomplish tasks involving booking restaurant tables, calling a taxi etc. In this paper, we present a data creation strategy that uses the pre-trained language model, GPT2, to simulate the interaction between crowd workers by creating a user bot and an agent bot. We train the simulators using a smaller percentage of actual crowd-generated conversations and their corresponding instructions. We demonstrate that by using the simulated data, we achieve significant improvements in low-resource settings on two publicly available datasets - MultiWOZ dataset and the Persona chat dataset.

Customer support agents play a crucial role as an interface between an organization and its end-users. We propose CAIRAA: Conversational Approach to Information Retrieval for Agent Assistance, to reduce the cognitive workload of support agents who engage with users through conversation systems. CAIRAA monitors an evolving conversation and recommends both responses and URLs of documents the agent can use in replies to their client. We combine traditional information retrieval (IR) approaches with more recent Deep Learning (DL) models to ensure high accuracy and efficient run-time performance in the deployed system. Here, we describe the CAIRAA system and demonstrate its effectiveness in a pilot study via a short video.

In this paper we present the Exemplar Encoder-Decoder network (EED), a novel conversation model that learns to utilize similar examples from training data to generate responses. Similar conversation examples (context-response pairs) from training data are retrieved using a traditional TF-IDF based retrieval model and the corresponding responses are used by our decoder to generate the ground truth response. The contribution of each retrieved response is weighed by the similarity of corresponding context with the input context. As a result, our model learns to assign higher similarity scores to those retrieved contexts whose responses are crucial for generating the final response. We present detailed experiments on two large data sets and we find that our method out-performs state of the art sequence to sequence generative models on several recently proposed evaluation metrics.