Long-form answers, consisting of multiple sentences, can provide nuanced and comprehensive answers to a broader set of questions. To better understand this complex and understudied task, we study the functional structure of long-form answers collected from three datasets, ELI5, WebGPT and Natural Questions. Our main goal is to understand how humans organize information to craft complex answers. We develop an ontology of six sentence-level functional roles for long-form answers, and annotate 3.9k sentences in 640 answer paragraphs. Different answer collection methods manifest in different discourse structures. We further analyze model-generated answers – finding that annotators agree less with each other when annotating model-generated answers compared to annotating human-written answers. Our annotated data enables training a strong classifier that can be used for automatic analysis. We hope our work can inspire future research on discourse-level modeling and evaluation of long-form QA systems.

Exemplification is a process by which writers explain or clarify a concept by providing an example. While common in all forms of writing, exemplification is particularly useful in the task of long-form question answering (LFQA), where a complicated answer can be made more understandable through simple examples. In this paper, we provide the first computational study of exemplification in QA, performing a fine-grained annotation of different types of examples (e.g., hypotheticals, anecdotes) in three corpora. We show that not only do state-of-the-art LFQA models struggle to generate relevant examples, but also that standard evaluation metrics such as ROUGE are insufficient to judge exemplification quality. We propose to treat exemplification as a retrieval problem in which a partially-written answer is used to query a large set of human-written examples extracted from a corpus. Our approach allows a reliable ranking-type automatic metrics that correlates well with human evaluation. A human evaluation shows that our model’s retrieved examples are more relevant than examples generated from a state-of-the-art LFQA model.