Causal Emotion Entailment (CEE) aims to discover the potential causes behind an emotion in a conversational utterance. Previous works formalize CEE as independent utterance pair classification problems, with emotion and speaker information neglected. From a new perspective, this paper considers CEE in a joint framework. We classify multiple utterances synchronously to capture the correlations between utterances in a global view and propose a Two-Stream Attention Model (TSAM) to effectively model the speaker’s emotional influences in the conversational history. Specifically, the TSAM comprises three modules: Emotion Attention Network (EAN), Speaker Attention Network (SAN), and interaction module. The EAN and SAN incorporate emotion and speaker information in parallel, and the subsequent interaction module effectively interchanges relevant information between the EAN and SAN via a mutual BiAffine transformation. Extensive experimental results demonstrate that our model achieves new State-Of-The-Art (SOTA) performance and outperforms baselines remarkably.

Emotion recognition in textual conversations (ERTC) plays an important role in a wide range of applications, such as opinion mining, recommender systems, and so on. ERTC, however, is a challenging task. For one thing, speakers often rely on the context and commonsense knowledge to express emotions; for another, most utterances contain neutral emotion in conversations, as a result, the confusion between a few non-neutral utterances and much more neutral ones restrains the emotion recognition performance. In this paper, we propose a novel Knowledge Aware Incremental Transformer with Multi-task Learning (KAITML) to address these challenges. Firstly, we devise a dual-level graph attention mechanism to leverage commonsense knowledge, which augments the semantic information of the utterance. Then we apply the Incremental Transformer to encode multi-turn contextual utterances. Moreover, we are the first to introduce multi-task learning to alleviate the aforementioned confusion and thus further improve the emotion recognition performance. Extensive experimental results show that our KAITML model outperforms the state-of-the-art models across five benchmark datasets.