Online reviews are an essential aspect of online shopping for both customers and retailers. However, many reviews found on the Internet lack in quality, informativeness or helpfulness. In many cases, they lead the customers towards positive or negative opinions without providing any concrete details (e.g., very poor product, I would not recommend it). In this work, we propose a novel unsupervised method for quantifying helpfulness leveraging the availability of a corpus of reviews. In particular, our method exploits three characteristics of the reviews, viz., relevance, emotional intensity and specificity, towards quantifying helpfulness. We perform three rankings (one for each feature above), which are then combined to obtain a final helpfulness ranking. For the purpose of empirically evaluating our method, we use review of four product categories from Amazon review. The experimental evaluation demonstrates the effectiveness of our method in comparison to a recent and state-of-the-art baseline.

Fake reviews are increasingly prevalent across the Internet. They can be unethical as well as harmful. They can affect businesses and mislead individual customers. As the opinions on the Web are increasingly used the detection of fake reviews has become more and more critical. In this study, we explore the effectiveness of sentiment and emotions based representations for the task of building machine learning models for fake review detection. We perform empirical studies over three real world datasets and demonstrate that improved data representation can be achieved by combining sentiment and emotion extraction methods, as well as by performing sentiment and emotion analysis on a part-by-part basis by segmenting the reviews.

Ideological leanings of an individual can often be gauged by the sentiment one expresses about different issues. We propose a simple framework that represents a political ideology as a distribution of sentiment polarities towards a set of topics. This representation can then be used to detect ideological leanings of documents (speeches, news articles, etc.) based on the sentiments expressed towards different topics. Experiments performed using a widely used dataset show the promise of our proposed approach that achieves comparable performance to other methods despite being much simpler and more interpretable.

The sentiment analysis task has been traditionally divided into lexicon or machine learning approaches, but recently the use of word embeddings methods have emerged, that provide powerful algorithms to allow semantic understanding without the task of creating large amounts of annotated test data. One problem with this type of binary classification, is that the sentiment output will be in the form of ‘1’ (positive) or ‘0’ (negative) for the string of text in the tweet, regardless if there are one or more entities referred to in the text. This paper plans to enhance the word embeddings approach with the deployment of a sentiment lexicon-based technique to appoint a total score that indicates the polarity of opinion in relation to a particular entity or entities. This type of sentiment classification is a way of associating a given entity with the adjectives, adverbs, and verbs describing it, and extracting the associated sentiment to try and infer if the text is positive or negative in relation to the entity or entities.

Community-driven Question Answering (CQA) systems such as Yahoo! Answers have become valuable sources of reusable information. CQA retrieval enables usage of historical CQA archives to solve new questions posed by users. This task has received much recent attention, with methods building upon literature from translation models, topic models, and deep learning. In this paper, we devise a CQA retrieval technique, LASER-QA, that embeds question-answer pairs within a unified latent space preserving the local neighborhood structure of question and answer spaces. The idea is that such a space mirrors semantic similarity among questions as well as answers, thereby enabling high quality retrieval. Through an empirical analysis on various real-world QA datasets, we illustrate the improved effectiveness of LASER-QA over state-of-the-art methods.