Language I/O: Our Solution for Multilingual Customer Support

Diego Bartolome, Silke Dodel, Chris Jacob


Abstract
In this presentation, we will highlight the key technological innovations provided by Language I/O, see below. Dynamic MT engine selection based on the customer, content type, language pair, the content itself, as well as other metadata. Our proprietary MT quality estimation mechanism that allows customers to control their human review budget. The Self-Improving Glossary technology to continuously learn new keywords and key phrases based on the actual content processed in the platform.
Anthology ID:
2022.amta-upg.25
Volume:
Proceedings of the 15th Biennial Conference of the Association for Machine Translation in the Americas (Volume 2: Users and Providers Track and Government Track)
Month:
September
Year:
2022
Address:
Orlando, USA
Venue:
AMTA
SIG:
Publisher:
Association for Machine Translation in the Americas
Note:
Pages:
360–376
Language:
URL:
https://aclanthology.org/2022.amta-upg.25
DOI:
Bibkey:
Cite (ACL):
Diego Bartolome, Silke Dodel, and Chris Jacob. 2022. Language I/O: Our Solution for Multilingual Customer Support. In Proceedings of the 15th Biennial Conference of the Association for Machine Translation in the Americas (Volume 2: Users and Providers Track and Government Track), pages 360–376, Orlando, USA. Association for Machine Translation in the Americas.
Cite (Informal):
Language I/O: Our Solution for Multilingual Customer Support (Bartolome et al., AMTA 2022)
Copy Citation:
Presentation:
 2022.amta-upg.25.Presentation.pdf