Online MT services and real users’ needs: an empirical usability evaluation

Federico Gaspari


Abstract
This paper presents an empirical evaluation of the main usability factors that play a significant role in the interaction with on-line Machine Translation (MT) services. The investigation is carried out from the point of view of typical users with an emphasis on their real needs, and focuses on a set of key usability criteria that have an impact on the successful deployment of Internet-based MT technology. A small-scale evaluation of the performance of five popular web-based MT systems against the selected usability criteria shows that different approaches to interaction design can dramatically affect the level of user satisfaction. There are strong indications that the results of this study can be fed back into the development of on-line MT services to enhance their design, thus ensuring that they meet the requirements and expectations of a wide range of Internet users.
Anthology ID:
2004.amta-papers.9
Volume:
Proceedings of the 6th Conference of the Association for Machine Translation in the Americas: Technical Papers
Month:
September 28 - October 2
Year:
2004
Address:
Washington, USA
Venue:
AMTA
SIG:
Publisher:
Springer
Note:
Pages:
74–85
Language:
URL:
https://link.springer.com/chapter/10.1007/978-3-540-30194-3_9
DOI:
Bibkey:
Cite (ACL):
Federico Gaspari. 2004. Online MT services and real users’ needs: an empirical usability evaluation. In Proceedings of the 6th Conference of the Association for Machine Translation in the Americas: Technical Papers, pages 74–85, Washington, USA. Springer.
Cite (Informal):
Online MT services and real users’ needs: an empirical usability evaluation (Gaspari, AMTA 2004)
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PDF:
https://link.springer.com/chapter/10.1007/978-3-540-30194-3_9