Zheng Gao


Collaborative Data Relabeling for Robust and Diverse Voice Apps Recommendation in Intelligent Personal Assistants
Qian Hu | Thahir Mohamed | Wei Xiao | Zheng Gao | Xibin Gao | Radhika Arava | Xiyao Ma | Mohamed AbdelHady
Proceedings of the 3rd Workshop on Natural Language Processing for Conversational AI

Intelligent personal assistants (IPAs) such as Amazon Alexa, Google Assistant and Apple Siri extend their built-in capabilities by supporting voice apps developed by third-party developers. Sometimes the smart assistant is not able to successfully respond to user voice commands (aka utterances). There are many reasons including automatic speech recognition (ASR) error, natural language understanding (NLU) error, routing utterances to an irrelevant voice app or simply that the user is asking for a capability that is not supported yet. The failure to handle a voice command leads to customer frustration. In this paper, we introduce a fallback skill recommendation system to suggest a voice app to a customer for an unhandled voice command. One of the prominent challenges of developing a skill recommender system for IPAs is partial observation. To solve the partial observation problem, we propose collaborative data relabeling (CDR) method. In addition, CDR also improves the diversity of the recommended skills. We evaluate the proposed method both offline and online. The offline evaluation results show that the proposed system outperforms the baselines. The online A/B testing results show significant gain of customer experience metrics.


Neural Related Work Summarization with a Joint Context-driven Attention Mechanism
Yongzhen Wang | Xiaozhong Liu | Zheng Gao
Proceedings of the 2018 Conference on Empirical Methods in Natural Language Processing

Conventional solutions to automatic related work summarization rely heavily on human-engineered features. In this paper, we develop a neural data-driven summarizer by leveraging the seq2seq paradigm, in which a joint context-driven attention mechanism is proposed to measure the contextual relevance within full texts and a heterogeneous bibliography graph simultaneously. Our motivation is to maintain the topic coherency between a related work section and its target document, where both the textual and graphic contexts play a big role in characterizing the relationship among scientific publications accurately. Experimental results on a large dataset show that our approach achieves a considerable improvement over a typical seq2seq summarizer and five classical summarization baselines.