Jingyan Zhou


Towards Identifying Social Bias in Dialog Systems: Framework, Dataset, and Benchmark
Jingyan Zhou | Jiawen Deng | Fei Mi | Yitong Li | Yasheng Wang | Minlie Huang | Xin Jiang | Qun Liu | Helen Meng
Findings of the Association for Computational Linguistics: EMNLP 2022

Among all the safety concerns that hinder the deployment of open-domain dialog systems (e.g., offensive languages, biases, and toxic behaviors), social bias presents an insidious challenge. Addressing this challenge requires rigorous analyses and normative reasoning. In this paper, we focus our investigation on social bias measurement to facilitate the development of unbiased dialog systems. We first propose a novel Dial-Bias Framework for analyzing the social bias in conversations using a holistic method beyond bias lexicons or dichotomous annotations. Leveraging the proposed framework, we further introduce the CDial-Bias Dataset which is, to the best of our knowledge, the first annotated Chinese social bias dialog dataset. We also establish a fine-grained dialog bias measurement benchmark and conduct in-depth ablation studies to shed light on the utility of the detailed annotations in the proposed dataset. Finally, we evaluate representative Chinese generative models with our classifiers to unveil the presence of social bias in these systems.

COLD: A Benchmark for Chinese Offensive Language Detection
Jiawen Deng | Jingyan Zhou | Hao Sun | Chujie Zheng | Fei Mi | Helen Meng | Minlie Huang
Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing

Offensive language detection is increasingly crucial for maintaining a civilized social media platform and deploying pre-trained language models. However, this task in Chinese is still under exploration due to the scarcity of reliable datasets. To this end, we propose a benchmark –COLD for Chinese offensive language analysis, including a Chinese Offensive Language Dataset –COLDATASET and a baseline detector –COLDETECTOR which is trained on the dataset. We show that the COLD benchmark contributes to Chinese offensive language detection which is challenging for existing resources. We then deploy the COLDETECTOR and conduct detailed analyses on popular Chinese pre-trained language models. We first analyze the offensiveness of existing generative models and show that these models inevitably expose varying degrees of offensive issues. Furthermore, we investigate the factors that influence the offensive generations, and we find that anti-bias contents and keywords referring to certain groups or revealing negative attitudes trigger offensive outputs easier.


The JDDC Corpus: A Large-Scale Multi-Turn Chinese Dialogue Dataset for E-commerce Customer Service
Meng Chen | Ruixue Liu | Lei Shen | Shaozu Yuan | Jingyan Zhou | Youzheng Wu | Xiaodong He | Bowen Zhou
Proceedings of the Twelfth Language Resources and Evaluation Conference

Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and question-answering. Extra intent information and three well-annotated challenge sets are also provided. Then, we evaluate several retrieval-based and generative models to provide basic benchmark performance on the JDDC corpus. And we hope JDDC can serve as an effective testbed and benefit the development of fundamental research in dialogue task.