Intent Identification and Entity Extraction for Healthcare Queries in Indic Languages

Ankan Mullick, Ishani Mondal, Sourjyadip Ray, Raghav R, G Chaitanya, Pawan Goyal

Abstract
Scarcity of data and technological limitations for resource-poor languages in developing countries like India poses a threat to the development of sophisticated NLU systems for healthcare. To assess the current status of various state-of-the-art language models in healthcare, this paper studies the problem by initially proposing two different Healthcare datasets, Indian Healthcare Query Intent-WebMD and 1mg (IHQID-WebMD and IHQID-1mg) and one real world Indian hospital query data in English and multiple Indic languages (Hindi, Bengali, Tamil, Telugu, Marathi and Gujarati) which are annotated with the query intents as well as entities. Our aim is to detect query intents and corresponding entities. We perform extensive experiments on a set of models which in various realistic settings and explore two scenarios based on the access to English data only (less costly) and access to target language data (more expensive). We analyze context specific practical relevancy through empirical analysis. The results, expressed in terms of overall F-score show that our approach is practically useful to identify intents and entities.
Anthology ID:
2023.findings-eacl.140
Volume:
Findings of the Association for Computational Linguistics: EACL 2023
Month:
May
Year:
2023
Address:
Dubrovnik, Croatia
Venue:
Findings
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
1825–1836
Language:
URL:
https://aclanthology.org/2023.findings-eacl.140
DOI:
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Cite (ACL):
Ankan Mullick, Ishani Mondal, Sourjyadip Ray, Raghav R, G Chaitanya, and Pawan Goyal. 2023. Intent Identification and Entity Extraction for Healthcare Queries in Indic Languages. In Findings of the Association for Computational Linguistics: EACL 2023, pages 1825–1836, Dubrovnik, Croatia. Association for Computational Linguistics.
Cite (Informal):
Intent Identification and Entity Extraction for Healthcare Queries in Indic Languages (Mullick et al., Findings 2023)
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