The rapid advancements in Large Language Models (LLMs) have enabled their adoption in real-world industrial scenarios for various natural language processing tasks. However, the high inference cost of large-scale LLMs makes their deployment impractical, necessitating the use of smaller models. Despite their efficiency, smaller LLMs lack robust zero-shot instruction-following capabilities across diverse domains, limiting their adaptability to dynamic user requirements. Traditional fine-tuning approaches exacerbate this issue by inducing catastrophic forgetting, reducing the model’s generalization ability for unseen tasks. In this paper, we propose Domain Adaptive Continual Instruction Pre-Training via Reading Comprehension (DACIP-RC), a continual pre-training technique that enhances smaller LLMs’ domain adaptability for business conversational tasks. Unlike conventional pre-training approaches that rely on next-token prediction, DACIP-RC generates diverse task instructions and responses via reading comprehension on conversation transcripts, enabling better instruction generalization. Our empirical evaluations demonstrate that DACIP-RC significantly improves zero-shot generalization across a wide range of business conversational tasks, including meeting summarization, action item generation, and call purpose identification. To the best of our knowledge, this is the first work to apply instruction pre-training on business conversational data, providing insights into how industries can leverage proprietary datasets for domain adaptation.

Large language models (LLMs) have transformed natural language processing but pose significant challenges for real-world deployment. These models necessitate considerable computing resources, which can be costly and frequently unavailable. Model compression techniques such as quantization are often leveraged to alleviate resource demand, but they may have a negative impact on the generation quality. In this study, we explore the integration of 4-bit Post-training Quantization (PTQ) with QLoRA to address these issues. We demonstrate through extensive experiments that this integration outperforms standard PTQ, and in some cases even 16-bit full-parameter fine-tuning on LLMs, validated across proprietary and public datasets with different quantization algorithms. The results demonstrate the efficacy of PTQ-QLoRA integration, offering a viable solution for deploying powerful LLMs in resource-constrained environments without compromising on performance.

Large language models (LLMs) have achieved impressive performance in text summarization, yet their performance often falls short when applied to specialized domains that differ from their original pre-training distribution. While fine-tuning can improve summarization quality, it typically relies on costly and scarce high-quality labeled data. In this work, we explore continual pre-training as a scalable, self-supervised approach to adapt LLMs for downstream summarization tasks, particularly in the context of noisy real-world conversation transcripts. We conduct extensive experiments using large-scale, unlabeled business conversation data to investigate whether continual pre-training enhances model capabilities in conversational summarization. Our results demonstrate that continual pre-training yields substantial gains in both in-domain and out-of-domain summarization benchmarks, while maintaining strong generalization and robustness. We also analyze the effects of data selection strategies, providing practical guidelines for applying continual pre-training in summarization-focused industrial applications.

This work focuses on the task of query-based meeting summarization in which the summary of a context (meeting transcript) is generated in response to a specific query. When using Large Language Models (LLMs) for this task, a new call to the LLM inference endpoint/API is required for each new query even if the context stays the same. However, repeated calls to the LLM inference endpoints would significantly increase the costs of using them in production, making LLMs impractical for many real-world use cases. To address this problem, in this paper, we investigate whether combining the queries for the same input context in a single prompt to minimize repeated calls can be successfully used in meeting summarization. In this regard, we conduct extensive experiments by comparing the performance of various popular LLMs: GPT-4, Gemini, Claude-3, LLaMA2, Mistral, Phi-3, and Qwen-2 in single-query and multi-query settings. We observe that the capability to reliably generate the response in the expected format is usually limited to closedsource LLMs, with most open-source LLMs lagging behind (except Mistral). We conclude that multi-query prompting could be useful to optimize the inference costs by significantly reducing calls to the inference endpoints/APIs for the task of meeting summarization.

Large Language Models (LLMs) have demonstrated impressive capabilities to solve a wide range of tasks without being explicitly fine-tuned on task-specific datasets. However, deploying LLMs in the real world is not trivial, as it requires substantial computing resources. In this paper, we investigate whether smaller, Compact LLMs are a good alternative to the comparatively Larger LLMs to address significant costs associated with utilizing LLMs in the real world. In this regard, we study the meeting summarization task in a real-world industrial environment and conduct extensive experiments by comparing the performance of fine-tuned compact LLMs (FLAN-T5, TinyLLaMA, LiteLLaMA, etc.) with zero-shot larger LLMs (LLaMA-2, GPT-3.5, PaLM-2). We observe that most smaller LLMs, even after fine-tuning, fail to outperform larger zero-shot LLMs in meeting summarization datasets. However, a notable exception is FLAN-T5 (780M parameters), which achieves performance on par with zero-shot Larger LLMs (from 7B to above 70B parameters), while being significantly smaller. This makes compact LLMs like FLAN-T5 a suitable cost-efficient LLM for real-world industrial deployment.

For agents at a contact centre receiving calls, the most important piece of information is the reason for a given call. An agent cannot provide support on a call if they do not know why a customer is calling. In this paper we describe our implementation of a commercial system to detect Purpose of Call statements in English business call transcripts in real time. We present a detailed analysis of types of Purpose of Call statements and language patterns related to them, discuss an approach to collect rich training data by bootstrapping from a set of rules to a neural model, and describe a hybrid model which consists of a transformer-based classifier and a set of rules by leveraging insights from the analysis of call transcripts. The model achieved 88.6 F1 on average in various types of business calls when tested on real life data and has low inference time. We reflect on the challenges and design decisions when developing and deploying the system.

In this paper, we propose an approach for semi-automatically creating a data-to-text (D2T) corpus for Russian that can be used to learn a D2T natural language generation model. An error analysis of the output of an English-to-Russian neural machine translation system shows that 80% of the automatically translated sentences contain an error and that 53% of all translation errors bear on named entities (NE). We therefore focus on named entities and introduce two post-editing techniques for correcting wrongly translated NEs.